Veterinary Customer Service Representative - Columbia, IL

Veterinary Customer Service Representative
- Columbia, IL

Mueller Veterinary Services is Hiring a Veterinary Customer Service Representative!

• Role: Veterinary Customer Service Representative
• Status: Full-time
• Salary: Negotiable and based on experience
• Schedule: Monday
  - Friday 8:00 AM - 6:00 PM, rotating Saturdays

Mueller Veterinary Services is looking to add a friendly and dedicated full‑time Customer Service Representative to our welcoming hospital team. We are a 4‑doctor mixed animal practice located in Columbia, IL, 30 minutes south of St. Louis.

Our team is passionate about their work, and we are incredibly close; we have created a family‑like atmosphere and an enjoyable work environment. Our skilled and tight‑knit team is dedicated to our patients, clients, and community.

The CSR is the face of our practice. This role plays an important part in our community reputation and in supporting our clients and patients by providing great customer service.

• Managing multiple phone lines
• Animal health knowledge
• Booking appointments
• Greeting clients
• Processing payments
• Ensuring the reception area is clean and comfortable for clients

We are seeking a hard‑working and enthusiastic CSR to join our team as we grow. A love of animals and a customer service background is a great fit for this position.

• Flexible compensation based on skillset and performance
• 401(k) matching & Roth Retirement Savings Plan
• Flexible Spending Account (full‑time only)
• 529 Savings Plan
• Tuition Support Program (full‑time only)
• Health Insurance – medical, dental, vision (full‑time only)
• Supplemental insurance – accident, critical illness, hospital, short/long‑term disability, legal plan, life (full‑time only)
• Up to three weeks of full pay for birth or adoption of a child (full‑time only)
• Sick Time / Paid Time Off
• Free/discounted lab work for employee pets
• Pet discounts on services and products
• Quarterly Team Rewards Bonus Program
• Continuing education allowance
• Six paid holidays (full‑time only)
• Employee Assistance Program
• Employee discount program

• Vetcor University – training for skill development and career growth
• CE Allowance and opportunities
• Tuition Assistance Program
• Lend a Hand Program – increased pay to help a sister hospital
• Vet Life Days – rotate to a sister hospital

• Medical, Dental, and Vision Insurance
• Optional Life Insurance, Disability, and Accidental Insurance
• EAP with counseling and mental health benefits
• DVM Professional Liability Insurance fully covered
• Licensure Fees, Professional & Association Dues

• 401K with company contribution
• Health Savings Account
• Flexible Spending Account
• EAP with Financial & Legal Advice/Services
• Tuition Assistance Program
• Employee Referral Bonus

• Paid Time Off
• Paid Holidays

Diversity, equity, and inclusion are core values at Mueller Veterinary Services and Vet Cor. We are passionate about building and sustaining an inclusive and equitable working and learning environment for all employees. Every team member enriches our diversity by exposing us to various ways to understand and engage with the world. That's why we're committed to a workplace culture where employees are comfortable being their authentic selves, feel a complete sense of belonging, and are empowered to reach their highest potential.

We look forward to hearing from you. Apply today!