Universal Banker Trainee

Compensation and Benefits

Universal Banker Starting Pay: $/hour. This position is part of a Total Rewards program that may include short-term incentives (bonus and/or commission) and long-term incentives (stock awards). Benefits include comprehensive healthcare, well-being benefits, paid family leave and generous paid time off. Other Total Rewards items may include banking perks, an Employee Stock Purchase Plan, a 401(k) plan with company match, and a Non‑Qualified Deferred Compensation plan.

The Universal Banker Trainee position is responsible for delivering excellent customer experiences to current and potential customers. Employees in this role will use effective communication skills, exhibit knowledge of the products and services offered, and offer referral opportunities that create excellent customer service outcomes. Trainees remain in the position until they can effectively place customers in the correct mix of product and services through needs‑based questioning and regularly meet or exceed performance and production goals set by the Banking Center Manager.

• Receive cash and checks for deposit, verify amounts, examine endorsements, and review checks for possible fraud and holds.
• Examine cash to guard against counterfeit bills and cash checks for customers in accordance with bank policy.
• Enter transactions into the computer system and issue receipts while balancing cash drawer throughout the day to reduce and eliminate teller differences.
• Use basic knowledge of deposit and lending products and services; identify correct product types through needs‑based questioning to build and deepen customer relationships.
• Assist with basic deposit account openings and maintenance requests with monitoring and coaching from a senior employee.
• Develop sales and product knowledge to achieve personal and team goals set by management.
• Track and monitor sales and opportunities in customer information software.
• Participate in onsite visits to customers to promote the Employee Perks at Work Program and Merchant Services.
• Proactively participate in outbound teleconsulting to promote and expand current client relationships.
• Actively participate in weekly huddles and one‑on‑one coaching sessions.
• Serve as relief and/or backup teller in other Midland States Bank locations as required.
• Complete all assigned learning activities in a timely manner.
• Model Midland States Bank core values and partake in bank‑sponsored community activities and initiatives.
• Travel occasionally for training and team meetings to locations within the market as needed.
• Maintain compliance with all applicable regulations, including the Bank Secrecy Act (BSA).

• Sales and customer‑service background.
• Education and experience should demonstrate knowledge of banking products and services.

• Stand for extended periods of time.
• Lift and transport coin and currency bags of 25‑50 lbs as required.

• Multilingual speakers.

• Business insight
• Cultivates innovation
• Drives results
• Makes sound decisions
• Brand champion
• Collaborates
• Communicates effectively
• Customer focus
• Authentic
• Emotional intelligence
• Self‑development
• Flexible and adaptable

Midland States Bank is an Equal Opportunity and affirmative action employer. We recruit, employ, train, compensate and promote without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.