IT Support Specialist

overview

budnick converting, inc., headquartered in columbia, il (in the st. Louis, mo metropolitan area), is a privately held and female owned corporation. Budnick’s primary focus is specialty converting of adhesive coated tapes and foams. Budnick remains on the leading edge of adhesive tape converting technology; currently utilizing over 70 die-cutting, slitting, laminating, printing, label making and spooling machines to convert materials into labor saving customized parts.

For more information on budnick, please visit our website at

position purpose: the it support specialist provides technical support and assistance to employees across multiple locations, ensuring reliable and secure operation of all technology systems. This role is the primary help desk contact for users, responsible for troubleshooting, resolving, and documenting it incidents and requests. The position also manages endpoint devices, oversees hardware life cycles, and supports system setup, installations, and new hire onboarding.

user support & troubleshooting

• serve as the first point of contact for it support requests via phone, email, or ticketing system.
• diagnose and resolve hardware, software, and network-related issues.
• provide remote and in-person technical assistance to end users across all locations.
• log, track, and manage incidents and service requests using the company’s help desk system.
• escalate issues to higher-level it staff or vendors when necessary.
• maintain detailed documentation of troubleshooting steps, resolutions, and system changes.

installation & setup

• install, configure, and maintain desktop computers, laptops, tablets, printers, scanners, and other endpoint devices.
• assist with network device connections and peripheral setups.
• support system rollouts, software deployments, and configuration updates.

endpoint & inventory management

• monitor and manage endpoint devices.
• track and maintain accurate it hardware and software inventory.
• manage hardware lifecycle including procurement, deployment, replacement, and disposal.

application & system support

• perform user account management in microsoft 365 (add/change/delete).
• provide support for bartender software, including label template development and troubleshooting.
• assist with system backups, updates, and security monitoring as directed.

training & communication

• conduct new hire computer setup and it orientation/training.
• create and update user guides, faqs, and training materials.
• communicate effectively with non-technical users to ensure understanding and comfort with it systems.

other responsibilities

• perform duties safely and maintain a high level of safety awareness.
• develop long term it strategies & help implement the plan(s) developed; ensuring project milestones/goals are met and adhering to approved budgets. Communicate it ideas and accomplishments to the management team.
• alert management to conditions that create delays or affect quality of production work in a timely manner, assisting in adjustments and changes needed to meet established deadlines.
• have a good understanding of all other departments’ procedures and programs to help determine the best hardware and software requirements for their positions.
• ensure compliance with operation standards and all department policies and company directives and assist with other projects and tasks as required by management.

education & experience

• associate degree in information technology or related field preferred, or equivalent work experience.
• certification in comptia a+ preferred.
• 2+ years of experience in a help desk, it support, or technical troubleshooting role.
• experience supporting microsoft 365, azure platform and windows-based environments.
• bartender software support or label design experience.
• exposure to azure, microsoft entra  & sharepoint or similar enterprise management tools.
• experience supporting multi-site operations.

skills & abilities

• ability to work independently and take initiative in troubleshooting and problem-solving.
• familiarity with endpoint management tools.
• knowledge of hardware setup and maintenance (pcs, printers, tablets, scanners).
• working knowledge of microsoft…