Parent Scholars Operations Specialist

Parent Scholars Operations Specialist

Howard Community College (HCC) is an exciting place to work, learn, and grow! We are proud to have received the Great Colleges to Work For honor for 12 consecutive years, . Howard Community College values diversity among its faculty, staff and student population. We are an innovative institution that is committed to responding to the ever-changing needs and interests of a diverse and dynamic community.

No matter where you want to go in your career, you can get there from here!

Position Title:

Parent Scholars Operations Specialist

FLSA:
Non-Exempt

FT/PT:
Part Time

Hours Per Week:
Up to 25

Work Schedule:

Varies depending on department needs

Position Salary Range: $35 hourly

Summary:

The Operations Specialist, Parent Scholars Program provides high-level administrative, operational, and systems support for the Parent Scholars Program. This role functions as the program's primary operations backbone—ensuring that administrative processes, data tracking, scheduling, communications, and internal systems run smoothly and consistently. Working closely with the Associate Director, the Operations Specialist sets up, documents, and maintains procedures that support program efficiency, compliance, and sustainability.

This position is ideal for a highly organized professional who thrives in structured work, enjoys building systems from the ground up, and brings order to complex, people-centered programs.

Essential Role Responsibilities - Administrative & Executive Support

• Provide direct administrative support to the Associate Director, including calendar coordination, meeting preparation, follow-up, and task tracking

• Manage scheduling for student appointments, orientations, staff meetings, and program events

• Draft, format, and manage correspondence, internal documents, and reports

• Maintain organized digital and physical filing systems in alignment with institutional standards

Program Operations & Systems Development

• Design, document, and maintain standard operating procedures (SOPs) for core program functions such as intake, eligibility review, communications, and reporting

• Build and manage operational workflows using institutional tools (e.g., Microsoft Forms, SharePoint, Excel, Outlook, Teams)

• Identify inefficiencies and recommend improvements to administrative and operational processes

• Create templates, checklists, and tracking systems to increase consistency and reduce reliance on ad hoc processes

Data, Tracking & Reporting

• Maintain accurate tracking of student applications, eligibility documentation, participation, and outcomes

• Support data collection and reporting needs for internal assessment, grants, and compliance

• Run routine reports and assist with annual or special reporting projects (e.g., program impact summaries)

• Ensure data integrity and confidentiality in accordance with FERPA and institutional policies

Communication & Coordination

• Serve as a primary administrative point of contact for students, staff, and campus partners

• Manage shared inboxes, respond to routine inquiries, and route requests appropriately

• Coordinate with internal departments (e.g., Financial Aid, Advising, Registration) to support student process flow

• Prepare clear internal communications and student-facing materials related to timelines, procedures, and expectations

Compliance & Documentation

• Support compliance with grant requirements, institutional policies, and program guidelines

• Maintain documentation needed for audits, reviews, or reporting cycles

• Ensure processes align with equity-centered and student-friendly practices while meeting administrative requirements

Minimum

Education Required:

Bachelor's degree

Experience

Required:

· 3–5 years of experience in administrative, operations, or program support roles
· Demonstrated experience creating or maintaining systems, workflows, or procedures High proficiency with Microsoft Office tools (Outlook, Excel, Word, Teams, SharePoint)

Minimum and

Preferred Qualifications:

· Experience working in advising, retention or counseling within a college setting, community college experience preferred.
· Knowledge of Ellucian suite of SRM applications including Colleague and Planning.
· Experience working with diverse populations. Excellent computer skills.