Operations Manager

Operations Manager | Full-time | Columbia, MD

Rebuilding Together Howard County repairs homes for low-income homeowners, seniors, veterans, and people with disabilities. The Operations Manager plays a central role in the daily operations of Rebuilding Together Howard County, keeping systems, information, and communications running smoothly across the organization.

• Serve as the first point of contact for volunteers, clients, and community partners by phone, email, and in person
• Process client applications, verify eligibility, and maintain accurate case files
• Manage volunteer registration, confirmation, and communication before and after projects
• Maintain and update the Salesforce database, including clients, volunteers, donors, and grants
• Assist with financial recordkeeping in Quick Books, including payments, deposits, and vendor files
• Support the team with grant reporting, proposal assembly, and donor correspondence
• Prepare materials for various meetings and maintain documentation / files
• Help coordinate events including Rebuilding Day and our annual recognition celebration
• Keep the office running smoothly with organized systems, supplies, and clear communication

• You have 3-5 years of experience in nonprofit administration, office management, or operations
• You are organized, reliable, and take ownership of your work
• You communicate clearly and warmly across a wide range of people and situations
• You handle confidential information with discretion and professionalism
• You are comfortable managing multiple priorities independently on a small team
• You are proficient in Microsoft Office; experience with Salesforce and/or Quick Books is a plus
• You are flexible and willing to occasionally support evening or weekend events (3-4 times per year)
• You are genuinely motivated by the mission of serving your community

We are a small team that is deeply committed to the work we do together. Your contributions will have a direct and visible impact on the lives of your neighbors. Rebuilding Together Howard County is an equal opportunity employer. We are committed to building a team that reflects the diversity of our community.

• Paid time off
• Paid holidays
• Occasional telework available
• Professional development support