Senior Associate, Ordering

About The Role

We’re looking for a detail-oriented and customer-service oriented individual to join our team as the Senior Associate, Customer Support. The role focuses on identifying, evaluating, and acquiring new or used vehicles for a dealership or fleet. This involves building relationships with vendors, conducting market research, analyzing vehicle valuations, and negotiating purchase agreements.

• Receive orders from clients
• Search dealer inventory
• Review and send quality offers to clients
• Manage workflow from order submission through delivery
• Provide consultative input regarding alternative vehicles and ordering methods for most effective and efficient delivery of complete vehicles (Turn-key with upfit complete)
• Arrange addition of upfitting throughout the order process and/or post-delivery
• Provide insight and consultation on the status of dealership inventory
• Build and maintain relationships with vendors, and other key stakeholders
• Provide support to licensing related inquiries where unusual documentation may be requested as well as in-flight support for transportation issue resolution
• Support departmental initiatives for best acquisition policies
• Provide full order resolution support in collaboration with Client Success for vehicles purchased from dealerships

• Must have a High School Diploma
• Ability to work effectively in a business environment characterized by complexity, ambiguity, and rapid change.
• Proficiency with Microsoft Office Suite
• Strong communication skills
• Ability to manage multiple simultaneous projects in an organized fashion
• Excellent interpersonal communication, change management, and presentation skills (written and verbal) at all levels
• Proven problem‑solving skills with an analytical and inquisitive approach

• Bachelor’s degree, preferred, or three to five years related experience, or equivalent industry experience
• Fleet or mechanical experience (with upfit) preferred
• Strong industry knowledge and familiarity with current state restrictions/laws pertaining to leased vehicles

Owings Mills, MD

The hiring base salary range for this position is $49,100 to $67,500 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data. Please note that the disclosed salary range is solely for candidates hired to perform work within this geographic location.

• A culture of innovation, empowerment, decision-making, and accountability
• Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
• Additional benefits and amenities, including paid time‑off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, genetic information, sex, gender identity, sexual orientation, age, marital status, family status, ancestry, national origin, citizenship, physical or mental disability, veteran status, military obligations or any other characteristic protected by federal, state and local laws.

Disability‑related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to tale or call (800) 665‑9744. Know your rights:
Workplace discrimination is illegal.