Senior Events Operations Associate

Enterprise is a national nonprofit that exists to make a good home possible for the millions of families without one. We support community development organizations on the ground, aggregate and invest capital for impact, advance housing policy at every level of government, and build and manage communities ourselves. Since 1982, we have invested $92.0 billion and created 1.1 million homes across all 50 states, the District of Columbia, Puerto Rico and the U.S. Virgin Islands – all to make home and community places of pride, power and belonging.

Join us at enterprisecommunity.org

At Enterprise, you’ll be part of a diverse, committed team making a difference every day. You will collaborate with some of the smartest minds and biggest hearts in our field. You’ll be empowered to drive systems change and take bold steps to advance racial equity. And you will find a career home where you’re valued and supported in your growth journey.

The Senior Events Operations Associate plays a critical role in the planning, execution, and continuous improvement of Enterprise’s events portfolio, including in‑person, hybrid, and virtual engagements. This role will be responsible for event operations, vendor partnerships, and administrative processes while driving high-quality, high-impact experiences that support organizational priorities and revenue goals. In addition, this position leads the strategy, planning, staff training, and facilitation of Enterprise’s webinar program, ensuring consistency, engagement, and alignment with broader marketing and development objectives.

• Plan and execute a portfolio of events.
• Partner with internal stakeholders to clarify event goals, audience strategy, and success metrics.
• Execute end-to-end event logistics, ensuring seamless execution, high attendee satisfaction, and alignment with Enterprise standards.
• Identify opportunities to improve processes, scale operations, and enhance event effectiveness.
• Provide customer service to event support staff, vendors, and cross‑functional partners.

• Own and manage Enterprise’s webinar program, including planning, scheduling, and execution.
• Collaborate with Marketing, Communication, and other internal teams to align webinar topics with strategic priorities and campaigns.
• Facilitate webinars, including, when necessary, moderating sessions, managing speakers, and ensuring a high‑quality attendee experience.
• Utilize webinar technology platforms (e.g., Cvent, Zoom, etc.), including setup, registration, reporting, and troubleshooting.
• Analyze webinar performance metrics and recommend improvements to increase engagement and reach.
• Provide ongoing training for staff throughout the organization on webinar presentations and facilitation.

• Participate in vendor sourcing, negotiation, and contract management processes.
• Adhere to event budgets, ensuring financial accountability and alignment with approved plans.
• Track expenses and revenue, identify opportunities for cost efficiencies, and revenue optimization.
• Ensure timely and accurate processing of invoices and proper documentation for compliance and risk mitigation.

• Assist with attendee management processes, including invitations, registration, communications, and on‑site or virtual engagement.
• Build strong relationships with internal stakeholders, markets, and external partners.
• Drive positive attendee experiences and support the achievement of event objectives, including revenue goals where applicable.

• Ensure effective systems and processes for tracking event materials, inventories, and requests.
• Leverage Cvent (or similar platforms) to manage webinars, event planning, execution, and reporting.
• Maintain accurate, organized data and documentation across events.
• Contribute to a collaborative team environment, supporting team priorities and mentoring junior staff as appropriate.

• Minimum of 3 years of experience managing events of varying sizes,…