Resource Management Specialist

12 month contract W/ Option for Contract to Hire

The primary responsibility of the Resource Management Specialist is to manage & coordinate resourcing for all potential & assigned professional services (PS) & education services. This position requires that the individual work closely with the PS Account & Delivery Managers as it relates to resourcing across all work. The Resource Management Specialist must also ensure that project resourcing is managed in order to ensure timely delivery.

• 1. Must have 2+ years resource management or project management experience in either software solutions, security or consulting - professional service Organizations including:
  • a. Supporting global distributed client organization that operates both in-office and remotely
  • b. Manage their portfolio of engagements from start to finish, including formal closure of engagement
  • c. Plan and manage backlog for individual engagements
  • d. Maintain accurate revenue forecast for assigned customers
  • e. Ability to manage multiple tasks and tight deadlines with confidence and ease
• 2. Should have prior experience collaborating closely with Professional Services and Education teams to centralize resource management activities such as:
  • Support engagement lifecycle for services from booking to scheduling, delivery, and revenue recognition
  • Manage and resolve resource booking conflicts
  • Participate in weekly resource meetings with Services Account/Delivery Managers to identify appropriate resource requirements for each engagement and facilitate resourcing issues/conflict resolution
  • Communicate with clients and internal stakeholders to coordinate scheduling for Professional Services and Education engagements
  • Monitor day to day project activities and resourcing, identifying potential instances of underutilization and actively work with the Team Leads to address and solve those issues
• 2. Must have proficiency in MS Office applications including Microsoft Excel
• 4. Ability to be diplomatic or firm when necessary in order to drive business forward or obtain results - Assertive conflict-resolution and problem-solving skills
• 5. Participate in training sessions, presentations, and meetings; sometimes being the presenter of these trainings