Associate Project Manager, Audio Visual Production - Mid-Atlantic Region

Position Overview

The Associate Project Manager is responsible for managing an entire small event or a portion of a larger project as assigned. This position will monitor progress and performance against the project plan; identifying, resolving, escalating operational problems, and minimizing delays. The Associate Project Manager will ensure successful execution of events by following Technical and Production Standards and supporting the implementation of processes and SOP’s that drive consistency in event production.

This position will partner with the Project Manager, Senior Project Manager, or Associate Director, Project Management and will communicate onsite event execution plans with all parties. The Associate Project Manager will report to the Associate Director, Project Management.

• Assist in creating and deploying a detailed work plan for a portion of an event or a small project which identifies and sequences the activities needed to successfully complete the project.
• Review and make recommendations on both equipment and labor requirements for the event and coordinate with the Project Management team.
• Analyze and manage project risk to ensure customer satisfaction and that Technical and Production Standards are followed.
• Develop and maintain strong relationships with clients at all levels of their organization and provide outstanding customer service while focusing on client retention.

• Supervise the technical aspects of the job and provide intermediate to advanced operational troubleshooting and problem solving during the technical set up, operation, and dismantle of basic to advanced large-scale audio-visual systems.
• Assist with scheduling equipment deliveries and pickups for the assigned event.
• Troubleshoot and problem solve audio-visual and IT equipment.
• Follow up with clients on-site to ensure that their needs are met and the equipment setup is working properly.
• Monitors events and checks in on event session throughout the day.

• Monitor cost control measures and report challenges to Project Management team.
• Assist Project Management team with securing local internal resources to minimize external spend.
• Ensure compliance with Encore Policies and Procedures to minimize company’s exposure to liability claims and property damage, theft and misappropriation.

• Complete Encore post-event process, to include the completion of all post-show reporting, confirming all workforce hours are accurately entered and ensuring that outsourced equipment is returned to appropriate provider as assigned.
• Assist in the training and development of technicians to improve customer experience.
• Achieve Technical Level 3 Certification per Encore Technical Skill Set Matrix within 180 days.

• BA/BS Degree or equivalent experience
• 2+ years of knowledge of audio-visual or related technical skill set
• 1+ years on-site crew experience
• Venue audio-visual and strong technical background preferred
• Strong Client relationship skills
• Strong written and oral communication skills
• Works well under pressure
• Ability to manage complex job functions within a fast-paced environment
• Problem solving and troubleshooting skills
• MS Office experience required
• Ability to travel up to 50% may be required

• Optimizes Work Processes
• Financial Acumen
• Detail Oriented
• Problem Solving
• Drives Quality Results
• Communicates Effectively
• Hospitality
• Decision Quality
• Responsiveness

Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sitting: 2-3 hours per day
• Standing: 2-3 hours per day
• Walking: 3-4 hours per day
• Stooping: 0-1 hours per day
• Crawling: 0-1 hours per day
• Kneeling: 0-1 hours per day
• Bending: 0-1 hours per day
• Reaching (above your head): 0-1 hours per day
• Climbing: 0 hours per day
• Grasping: 0 hours per day

• Lifting 0 - 15 lbs*:
  Frequently
• Lifting 16 – 50 lbs*:
  Occasionally
• Lifting 51 - 100 lbs:
  Never
• Lifting Over 100 lbs:
  Never