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Supervisor, Service Order Management - Government Contracts
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-09-12
Listing for:
Rohde & Schwarz (China) Technology Co., Ltd.
Contract
position Listed on 2026-09-12
Job specializations:
-
Business
Business Administration, Regulatory Compliance Specialist, Operations Management, Supply Chain & Logistics -
Management
Business Administration, Regulatory Compliance Specialist, Operations Management, Supply Chain & Logistics
Job Description & How to Apply Below
- Supervise daily service order management activities for government and public sector contracts.
- Lead, coach, and develop a team of service order coordinators and specialists.
- Ensure all service orders are processed accurately, efficiently, and in compliance with contractual requirements and internal procedures.
- Monitor service-level agreements (SLAs), key performance indicators (KPIs), and contractual deliverables.
- Review and validate order documentation, pricing, funding approvals, modifications, and billing readiness.
- Coordinate with contracts, finance, logistics, procurement, and program management teams to resolve operational issues.
- Maintain compliance with FAR, DFARS, agency-specific requirements, and company policies.
- Support audits, reporting requirements, and documentation retention standards.
- Analyze workflow trends and implement process improvements to increase operational efficiency and customer satisfaction.
- Manage escalations related to order fulfillment, delivery schedules, invoicing discrepancies, and contract interpretation.
- Assist in resource planning, workload balancing, and staffing recommendations.
- Prepare operational reports and present status updates to leadership and government stakeholders.
- Ensure subcontractor and vendor activities align with contract terms and service expectations.
- Support onboarding and training of new employees on government contract procedures and systems.
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