Senior Associate, Industry Specialty Services

JOB DESCRIPTION

A Senior Associate in the Industry Specialty Services Group provides professional advisory services that are sensitive to the needs and values of nonprofit and grantmaker organizations. This is a unique opportunity for a mission-oriented professional who wants to leverage their organizational strategy, consulting, and business transformation expertise to support these mission-driven organizations across many mission areas and geographic reach.

A Senior Associate in the Industry Specialty Services Group provides professional advisory services that are sensitive to the needs and values of nonprofit and grantmaker organizations. This is a unique opportunity for a mission-oriented professional who wants to leverage their organizational strategy, consulting, and business transformation expertise to support these mission-driven organizations across many mission areas and geographic reach.

• Leads the delivery of complex advisory and consulting services to nonprofit organizations, including organizational strategy, business process improvement, technology transformation, and change management
• Leads the development of client policies, procedures, and operating models that strengthen organizational effectiveness and advance strategic goals
• Guides strategic planning and organizational assessments, including capacity building, operating model design, and performance improvement initiatives
• Leads the assessment, selection, and implementation of technology solutions that enable process improvement and digital transformation
• Leads initial draft report preparation of client reports, presentations, memos, and correspondence, and reviews the work of junior team members for quality and consistency
• Advises leadership teams on strategic and operational decisions, presenting analysis and findings and translating complex information for audiences with varying levels of subject-matter familiarity
• Guides organizations through periods of change by directing readiness assessments, stakeholder analysis, communications, training and enablement, and adoption measurement that help transformation "stick"
• Drives client adoption and sustained results after go-live, including reinforcement, lessons learned, and transition to operations
• Designs outcome-focused performance indicators, dashboards, and effectiveness reporting to track progress, ownership, and value realization
• Leads financial modeling and sustainability analysis that inform strategic choices and trade-offs

• Coordinates client engagements and relationships with multiple stakeholders, client staff, and internal team members, including leadership and board facilitation and the synthesis of stakeholder input
• Serves as a day-to-day point of contact and directs project work streams, timelines, and deliverables

• Contributes to the expansion and development of services for tax-exempt organizations, including leading monthly meetings and other service development initiatives

• N/A

• Bachelor's Degree in Business Administration, Public Administration, Nonprofit Management, Organizational Leadership or Development, Management, Economics, Finance, Public Policy, Information Technology, Data Analytics, Humam Resources Management, Industrial/Organizational Psychology, or Communications, preferred,
• MBA or MPA, preferred

• Three (3) or more years of demonstrated experience in management consulting, advisory services, organizational strategy, business process improvement, or technology transformation, preferably serving nonprofit organizations, required

• Professional certifications, PMP or ACMP, preferred

• Proficient in Microsoft Office Suite, specifically Excel, Word, and PowerPoint, required
• Experience with project management, collaboration, and data visualization / dashboarding tools, preferred

• N/A

• Strong verbal and written communication skills
• Strong analytical and problem-solving skills, with the ability to analyze complex information and present findings to a variety of audiences
• Excellent project management skills, with the ability to manage multiple projects and deadlines simultaneously
• Familiarity with organizational strategy, business process improvement, technology transformation, and change management concepts
• Awareness of how AI and automation are reshaping…