Customer Service Representative Columbia, Maryland

About ARC Document Solutions, Inc.

ARC Document Solutions, Inc. (NYSE: ARC) provides technology and services to businesses of all types, with a focus on the architectural, engineering, and construction industry, in thousands of customer locations nationwide, 170 worldwide service centers, and secure document storage in the cloud. Find out more at

ARC is looking for a Full-time Customer Service Representative with a strong background in printing to help us continue to provide the best employment experience for employees; and, continued excellent service for our customers. The Customer Service Rep works directly with the Sales and Operations teams by coordinating and processing orders for material or merchandise received by mail, e-mail, fax, telephone, or personally from customer or company employees, according to customers’ requirements.

• Greet customers and provide customer service to clients via phone, email, or in-person visits.
• Manage communication with print requests.
• Monitoring orders, quoting, outsourcing of many kinds of print requests.
• Will work with management on new initiatives/programs as they arise.
• Process in-person, phone, electronic, and hard copy work orders.
• Provide information to customers regarding products, processes (software/hardware), and production turnaround times.
• Take service and supply requests from customers via phone, email or MPS portal.
• Process these requests through Fleet Manager.
• Dispatching service requests to technicians/remote support.
• Process supply requests and submit the orders to purchasing.
• Maintain Fleet Manager so that information is current.
• Attention to detail is the key to success.
• Perform other tasks, duties, or functions as directed.

• High School diploma or equivalent
• 1-3 years of related administrative, customer service focused experience
• Ability to lift up to 25 lbs. periodically
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Proficient experience with Microsoft Office tools including Word, Excel, Outlook, and Power Point

• Salary starting at $21.00 an hour
• Working hours are Monday through Friday 8:30am – 5:00pm

• Excellent Company support and resources.
• Excellent Company Reputation because we consistently receive 5-star customer reviews.
• Comprehensive Employee benefits that include full health, dental, vision, and life insurance as well as a 401-K Plan with company matching.
• A management team that supports you and want to see you be successful.
• Culture of caring for our employees.

If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to  and use the words "Accommodation Request" in your subject line.

ARC does not accept agency resumes. Please do not forward resumes to our Careers alias or other ARC employees. ARC is not responsible for any fees related to unsolicited resumes.