Customer Service Representative

About The Position

Location:

Columbia, MD

We are seeking a reliable, customer-focused Customer Service Representative to join our team full-time. In this role, you will be responsible for assisting customers with inquiries, resolving issues, and providing a positive, supportive experience during every interaction. This position is ideal for someone who enjoys helping people, thrives in fast-paced environments, and is looking for a stable, long-term opportunity with room to grow.

• Greet customers and provide accurate, friendly assistance in person or over the phone
• Answer questions about products, services, policies, and account information
• Help resolve customer concerns and escal ... issues when needed
• Process transactions, orders, payments, or account updates (based on company needs)
• Maintain a clean, organized workspace and uphold company service standards
• Document customer interactions in the CRM or system accurately
• Support team members with daily tasks, administrative duties, and customer follow-up
• Contribute to meeting service goals, quality standards, and team performance metrics

• Strong verbal communication and interpersonal skills
• Friendly, patient, and professional demeanor
• Ability to handle customer concerns with problem-solving and empathy
• Basic computer and data-entry skills
• Strong time-management and reliability - consistent attendance is essential
• Prior customer service, retail, call center, or hospitality experience is preferred but not required
• Ability to work a full-time schedule (40 hours per week)

• Competitive pay + bonus structure (if applicable)
• Comprehensive training to set you up for success
• Opportunities for advancement into senior roles
• Supportive, team-oriented environment

This position is ideal for individuals who are patient, solutions-driven, and enjoy working directly with customers. You will succeed if you're energetic, dependable, and able to maintain a positive attitude while handling a variety of customer needs throughout the day.

Skills:

active listening,computer proficiency,listening skills,communication skills,customer interaction,solution-oriented demeanor,customer engagement,organizing operations,interpersonal skills,persuasion,crm proficiency,adaptability,listening,crm navigation,customer relationship management,sales,crm software,calm demeanor,email communication,relationship building,tech-savvy,problem-solving skills,problem solving,relationship-building,communication,team collaboration,customer service skills,collaboration,customer service,excellent communication skills,computer skills,technology navigation,persuasive conversations,product knowledge,crm systems,time management,basic,persuasive conversation,customer relationship management (crm),organizational skills,customer,ownership,sales skills,email,basic computer proficiency,troubleshooting,technical troubleshooting,tech-savviness,sales orientation,collaborative teamwork,problem-solving,basic computer skills,teamwork,organization