Junk Removal Customer Service Representative

Position:Junk Removal Customer Service Representative

Location: Columbia, MD

Job :22851-A6003-4

# of Openings:1

Pay: Starting at $17/hour + commission and performance incentives

Job Type: Full-Time

Schedule: Daytime hours with rotating weekends

TWO MEN AND A TRUCK® is looking for an energetic, sales-focused Customer Service Representative to help grow our Junk Removal Division. In this role, you'll convert leads into booked jobs, educate customers on our services, and provide outstanding customer support. While your primary focus will be junk removal, you'll also be cross-trained to assist with moving inquiries and bookings as needed.

• Answer incoming calls and online leads for junk removal services
• Build rapport with customers and identify their needs
• Convert inquiries into scheduled appointments
• Follow up with prospective customers to increase bookings
• Explain pricing, services, and the junk removal process
• Maintain accurate customer information and notes
• Cross-sell moving and junk removal services when appropriate
• Support the moving division with customer inquiries and bookings during peak periods
• Help meet team sales, booking, and conversion goals

• Customer service, sales, call center, or inside sales experience preferred
• Strong communication and relationship-building skills
• Comfortable asking for the sale and overcoming objections
• Strong computer skills, including the ability to quickly learn and navigate multiple software systems
• Excellent attention to detail and data entry accuracy
• Ability to multitask in a fast-paced environment
• Reliable, organized, and self-motivated
• Positive attitude and willingness to learn

• Paid training
• Hourly pay plus commission and performance incentives
• Sales coaching and ongoing development
• Cross-training in both moving and junk removal services
• Supportive team environment
• The opportunity to help grow an expanding business division

TWO MEN AND A TRUCK® is an Equal Opportunity Employer.

This job posting is for a position at the individually owned and operated TWO MEN AND A JUNK TRUCK® franchise located in Baltimore, MD.