Service Order Management Specialist

Job Description

Insight Global is seeking to hire a Service Order Management Specialist supporting an international electronics group based out of Columbia, MD. This position will work an 8-5 shift Monday through Friday with overtime availability sitting out of Columbia, MD. Responsibilities include being customer facing where this position will respond to customer inquiries by researching and utilizing company tools and resources, as well as responding to inquiring about the status of service orders.

This role will also be processing quotes, orders, RMAs and customer purchase orders; troubleshoot orders, document processes and work instructions; meet the KPI objectives relevant to the department standards; be able to work in a fast-paced environment; and provide/maintain positive customer relations. We are looking for someone with outstanding oral and written communication skills, has basic computer/Microsoft Office skills, someone that can provide excellent support to the customers, and work very collaboratively internally.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 1 year of experience in customer service, logistics, or administrative
• High school Diploma
• Very inquisitive personality, work well on a team & independent, adaptable, customer oriented & good verbal & written comm, strong sense of customer service
• Microsoft Office, ERPs or CRMs (SAP or Salesforce) experience
  -Bachelors Degree
• Electronics background
• SAP