Multi-Channel Student Support Specialist
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-08-18
Listing for:
Walden University
Apprenticeship/Internship
position Listed on 2026-08-18
Job specializations:
-
Customer Service/HelpDesk
Customer Service Rep, Bilingual, HelpDesk/Support, Call Center / Support
Job Description & How to Apply Below
Walden University is seeking a Customer Service Representative to handle inbound and outbound communications (phone, chat, SMS, email) and route inquiries to the appropriate department. The CSR will also reach out to selected students and document interactions in Salesforce, ensuring timely follow-up and high service quality.
The role requires strong organizational and communication skills, with a schedule that includes weekday evenings and Sunday shifts.
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