Customer Care Specialist - MedStar Unified Revenue Cycle Organization
Listed on 2026-09-13
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Customer Service/HelpDesk
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Healthcare
About The Job
Med Star Health is looking for a Customer Care Specialist to join our team in the Med Star Health Customer Service Call Center! Schedule is 9:30am - 6pm, Monday
- Friday.
We are currently seeking a candidate with exceptional customer service skills and strong knowledge/experience in medical billing. As a Customer Care Specialist, you will serve as the primary post-service contact for the Med Star Health Customer Service Call Center. Identifies the nature of inquiries, discerns potential implications for internal & external entities. Using both Med Star billing systems (IDX and SMS), internal/external resources, applications, and processes to resolve cases.
Provides a single point of contact from origin through final resolution for all patient billing, coding, service, and insurance concerns. Uses appropriate guidelines and discretionary authority to make decisions concerning proper resolution of documented service recovery cases. Special emphasis on educating the patient, building rapport and service recovery is all aimed at enhancing the patient experience.
Med Star Health is looking for a Customer Care Specialist to join our team in the Med Star Health Customer Service Call Center! Schedule is 9:30am - 6pm, Monday
- Friday.
We are currently seeking a candidate with exceptional customer service skills and strong knowledge/experience in medical billing. As a Customer Care Specialist, you will serve as the primary post-service contact for the Med Star Health Customer Service Call Center. Identifies the nature of inquiries, discerns potential implications for internal & external entities. Using both Med Star billing systems (IDX and SMS), internal/external resources, applications, and processes to resolve cases.
Provides a single point of contact from origin through final resolution for all patient billing, coding, service, and insurance concerns. Uses appropriate guidelines and discretionary authority to make decisions concerning proper resolution of documented service recovery cases. Special emphasis on educating the patient, building rapport and service recovery is all aimed at enhancing the patient experience.
Med Star Health is a great place to work and grow your career. We provide a supportive and inclusive work environment, comprehensive health and wellness benefits, generous paid time off, tuition assistance, retirement plans, and many other benefits focused on your wellbeing.
Primary Duties- Advocates on the patients’ behalf to achieve best results, gain patients’ trust and build rapport. Interacts regularly with patients, Med Star Health staff from all areas, collection agency liaisons, website vendors, outside labs, etc. Uses established guidelines to make independent decisions concerning specific patient issues in need of resolution. Answers and resolves patient/guarantor inquiries daily, via telephone, mail, fax, and email.
Meets the departmental weekly standards for calls taken, mail handled, and other forms of customer contacts resolved. Meets specific standard turnaround times as they apply to number of calls answered, speed of answer, hold time, personal call abandonment rate, etc. Meets expected turnaround times for resolving interdepartmental issues, cases deemed “urgent” or in need of special handling, and response time to customers. - Serves as the single point of contact for the patient. Liaises, advocates, research, and analyzes documents, records, prior precedent-setting cases, discusses and reviews with both internal and external sources, etc., until final adjudication or resolution is achieved. Uses Med Star Health's billing systems and the Med Star Payment Portal to help customers with their billing and payment concerns. Annotates invoice or…
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