Student Success Advisor Evenings

Student Success Advisor

Student Success Advisors facilitate student success by defining and implementing proactive strategies that help students stay on track to fulfill their educational goals. Advisors build supportive and personalized relationships with students, manage their day-to-day expectations, and provide them with opportunities to stay connected to our online community.

• Serve as the primary guide to ensure that students stay on track to meet their educational goals.
• Connect with new students upon acceptance of admission to ensure overall readiness and to promptly address any outstanding matters that could affect their ability to have a smooth and successful start.
• Assist students in understanding and completing degree requirements.
• Assist students with appropriate course registration.
• Advise students on university policies and procedures, program requirements and related academic matters.
• Provide comprehensive outreach to students who are at risk of not meeting satisfactory academic progress.
• Closely monitor students to proactively identify at‑risk scenarios and identify opportunities to develop, implement, measure and improve academic success strategies.
• Work closely with university staff to ensure that student inquiries are strategically coordinated and addressed in a timely manner, while supporting academic integrity and university policies.
• Cognitively guide students to develop accountability for their decisions and an understanding of how those decisions impact their success.
• Provide students with proactive guidance on acclimating to their new graduate lifestyle and building supportive personal environments and best practices to facilitate their student success.
• Empower students to maintain effective connections to the university and its online community of learners.
• Perform the role of a designated Campus Security Authority.
• Perform other duties as assigned and comply with all policies and standards.

• Bachelor’s Degree required.
• Three (3) years of experience working in a service‑oriented environment or university setting.
• Strong commitment to education and possession of counseling or coaching skills necessary to keep online students on track.
• Strong problem‑solving and time‑management skills.
• Ability to multi‑task.
• Excellent verbal and written communication skills.
• Working knowledge of Microsoft Office Suite.
• Ability to successfully resolve student issues from request through resolution.
• Proficiency in working with multiple databases and student platforms.
• Skill at connecting and building rapport with students from diverse backgrounds.
• Creative, innovative, and able to work independently as well as in a team environment.
• Self‑starter with the ability to adapt to new and rapidly changing situations.
• Familiarity with online learning and Internet technology (a plus).

In support of the pay transparency laws enacted across the country, the expected salary range for this position is between $24.00 and $28.00. Actual pay will be adjusted based on job‑related factors permitted by law, such as experience and training; geographic location; licensure and certifications; market factors; departmental budgets; and responsibility.

• Health, dental, vision, life and disability insurance.
• 401k retirement program with 6% employer match.
• 15 days of paid vacation each calendar year.
• 12 paid holidays plus 2 floating holidays.

Standard schedule:
Monday–Friday, either 10:00a.m.–7:00p.m. or 11:00a.m.–8:00p.m. local time. Some weekend shifts throughout the year are required. Preference will be given to candidates in IL, MN, and MD.

Equal Opportunity – Minority / Female / Disability / V / Gender Identity / Sexual Orientation