Technical Service Manager-Electrical Testing; Baltimore

Technical Service Manager-Electrical Testing (Baltimore)

The Technical Service Manager will lead, train, and develop a technical service team while actively participating in field work. This role bridges operational leadership with technical execution, ensuring high-quality service delivery, customer satisfaction, and internal capability building.

Role Overview:
The Technical Service Manager will lead, train, and develop a technical service team while actively participating in field work.

• Recruit, train, and mentor technical service staff (electricians, technicians, technologists, engineers).
• Establish technical training programs and internal certifications to upskill the team.
• Foster a culture of safety, quality, and continuous improvement.
• Conduct performance reviews, set development goals, and provide coaching.

• Perform hands-on electrical evaluations, inspections, testing, commissioning, troubleshooting, and maintenance across low, medium, high and extra-high voltage systems.
• Respond to client emergencies and participate in on-call rotations.
• Lead complex technical field projects until the team is fully developed.
• Provide technical guidance and mentorship on-site, modeling best practices.

• Oversee and execute technical service projects (maintenance, commissioning, upgrades, lifecycle replacements).
• Ensure projects are delivered on-time, on-budget, and to applicable standards (NETA, NFPA, IEEE).
• Prepare pre-job plans, MOPs, and safety documentation.
• Coordinate with internal departments for project hand-offs, scheduling, and billing.

• Develop and manage daily/weekly schedules for technical staff, equipment, and subcontractors.
• Track job progress in company systems.
• Collaborate and build relationships with other offices across the US and Canada.

• Prepare quotes for technical service work and lifecycle projects.
• Support business development team with estimates and RFPs.
• Identify opportunities to expand client services and pull-through work.

• Ensure all work is completed in accordance with company safety policies, CEC, OHSA, and industry standards.
• Perform site inspections and address job hazards proactively.
• Ensure technical reports and deliverables meet quality standards before client delivery.

• Track project costs, approve timesheets, and ensure timely billing.
• Provide billing forecasts and job cost report.
• Optimize resource utilization to balance cost efficiency with service quality.

• Development of a skilled, independent technical service team within 12–18 months.
• % of projects delivered on-time, on-budget, and without rework.
• Team training completions and internal progression milestones.
• Client satisfaction scores and repeat service engagements.
• Safety record (zero incidents, proactive hazard reporting).

• NETA or NICET field testing experience (5+ years)
• Supervision or operations management experience is a plus

Mid-Senior level

Full-time

Project Management

Appliances, Electrical, and Electronics Manufacturing