Client Services Associate

Our client, a well-established Registered Investment Advisor managing significant assets for high-net-worth clients, is seeking a Client Service Associate to support their advisory team. This is a client-facing operational role critical to the firm's day-to-day service delivery.

Responsibilities

• Serve as a primary point of contact for client account service requests (transfers, deposits, withdrawals, distributions)
• Prepare and process account opening, maintenance, and transfer documentation
• Coordinate with custodians (Schwab, Fidelity, Pershing, or similar) to resolve account issues
• Maintain accurate client records in CRM (e.g., Salesforce, Redtail, Wealthbox)
• Assist advisors with meeting preparation, including performance reports and account summaries
• Track and follow up on outstanding client requests to ensure timely resolution
• Support onboarding of new clients, including KYC/AML documentation
• Respond to client inquiries via phone and email in a timely, professional manner
• Assist with billing, fee calculations, and reporting as needed
• Ensure compliance with firm policies and regulatory requirements

Qualifications

• 3+ years of experience in a client service or operations role at an RIA, broker-dealer, or wealth management firm
• Working knowledge of custodial platforms (Schwab Advisor Services, Fidelity Institutional, or similar)
• Familiarity with CRM and portfolio management systems
• Series 7/66 or 65 a plus, not required
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to manage multiple priorities under deadline pressure