Bilingual Call Center Representative (Revenue Examiner I) Taxpayer Services Division

Introduction

OPEN TO ALL QUALIFIED APPLICANTS

ASTD
11

ANNAPOLIS, MD

Taxpayer Services Division is looking for highly motivated individuals to work in our Annapolis Call Center; with excellent opportunity for advancement within the agency. The main purpose of this position is to assist taxpayers by answering and resolving Bilingual (English/Spanish) telephone inquiries, at a beginning level, which come into the Bilingual Call Center of the Business Contact Center (BCC) in the Taxpayer Services Division regarding the various tax types administered by the Comptroller of Maryland.

Revenue Examiners may assist taxpayers with returns related to the various tax types to identify errors and adjustments. Examiners assist taxpayers with establishing payment plans when liabilities exist. They may also assist other units with translating phone calls and correspondence within the agency. Incumbents who successfully complete their probationary period may be considered for telework.

Education:

Graduation from an accredited high school or possession of a high school equivalency certificate.

Experience:

Two years of experience involving one or more of the following areas: customer service, telecommunications, fiscal clerical or clerical related work.

• Candidates may substitute additional education at an accredited college or university at the rate of thirty credit hours for one year of the required experience.
• Candidates may substitute U.S. Armed Forces military service experience as a non-commissioned officer in accounting and budget classification or accounting and budget specialty codes in the financial clerical and technician field of work on a year-for-year basis for the required experience.
• For education obtained outside of the U.S., you will be required to provide proof of the equivalent American education as determined by a foreign credential evaluation service. If you possess a degree obtained outside of the United States, please submit a detailed, course-by-course evaluation report from one of the U.S. equivalence evaluating members identified at http://(Use the "Apply for this Job" box below)..

• Customer service experience.
• Experience working with a team and experience working independently.
• Experience with personal computers and applications.
• Knowledge and Experience with Maryland Taxes and Forms.
• Knowledge and Experience with Federal Taxes and Forms.
• Experience working in a call center.
• Organization skills & decision making.
• Communication skills (both oral and written), in both English and Spanish.

All applicants must be legally authorized to work in the United States without current or future employer sponsorship. The Comptroller of Maryland cannot sponsor visa applications. Upon appointment (new hires and/or transfers) must successfully undergo fingerprinting. Disqualifying charges may include any felony; any crime of moral turpitude, e.g. embezzlement, fraud, tax evasion or bribery; any crime of identity theft or impersonation;

any crime of assault or battery; and any crime relating to the use or distribution of a controlled dangerous substance other than marijuana, regardless of the age of the offense or the specifications of the position. Due to the nature of the agency's business, candidates must be at least 18 years of age to be eligible for employment.

• Resumes will not be accepted in lieu of a completed application.

As an equal opportunity employer, Maryland is committed to recruiting, retaining and promoting employees who are reflective of the State’s diversity. Bilingual applicants are encouraged to apply.

We thank our Veterans for their service to our country and encourage them to apply.

If you need reasonable accommodations under the Americans with Disabilities Amendments Act (ADA), 2008, please contact the ADA Coordinator via fairpractices or by calling .