Quality Assurance Officer - Admin. Analyst II-Fire and Rescue Services, Emergency Services Bureau

Howard County:

Conveniently located in the heart of the Maryland between Baltimore and Washington, Howard County offers the charm of a historic past mixed with the excitement of a cosmopolitan community.

Howard County Government is a leader in innovation, sustainability, and consistently ranked as one of the best places to live and work in the country. In 2025, Howard County Government received a record-breaking 85 Achievement Awards from the National Association of Counties (NACo) – the highest number of annual NACo awards achieved in the history of the State of Maryland, and the highest number of awards out of any county in the State of Maryland which received a collective 136 awards.

NACo is the leading organization representing county-level government operations. These awards recognize innovative and transformative programs that provide new services for county residents, improve existing programs, upgrade working conditions, and enhance citizen participation and public policy making.

We are looking for outstanding individuals to join our team and contribute to excellence in Howard County operations.

• We are committed to workplace excellence in every area of County government.
• We have a highly talented, diverse, and inclusive workplace. Your input will not only be heard, but it will be encouraged!
• We offer competitive compensation and great benefits including medical, retirement, and wellness programs.
• As a member of the Howard County Government team, you'll be helping drive our culture and directly impact what makes us an amazing place to work.

Under general supervision, coordinates the collection, evaluation, and dissemination of Emergency Medical Services (EMS) performance data relative to specified quality assurance and quality improvement (QA/QI) programs within the Emergency Services Bureau (ESB) and the Chief Medical Officer (OCMO). Maintains documents and records according to Department internal policy as well as state and federal standards. Provides assistance to ESB and OCMO to ensure and maintain a high standard of prehospital emergency care delivered by Department personnel.

$37.22 - $42.00

$77,422 - $87,350

Performs intermediate professional level administrative work, which may include supervisory responsibility, under general supervision from an administrative or technical superior. Work includes administrative support of a functional program and professional level analysis and coordination of functional office programs and activities. Include the following. Other related duties may be assigned.

• Review reports generated by EMS personnel for accuracy, completeness, and policy and protocol compliance.
• Monitor EMS system and personnel performance to provide patient care feedback by reviewing Patient Care reports to ensure correctness and completeness. Follow up with EMS personnel to correct any errors or discrepancies or provide clarification.
• Recommend updates to training for individual personnel or entire department based on report reviews.
• Generate reports, conduct internal audits to identify deficiencies and track trends (protocol, equipment issues, call types), to recommend strategies for improvement.
• Ensure adherence to the QA/QI process in a manner that aligns with State regulations and DFRS policies and best practices.
• At the direction of ESB or OCMO, investigate inquiries, complaints, and incidents involving EMS personnel.
• Oversee a QA/QI records management.
• Complete reports to MIEMSS as required under COMAR 30.03.04- MIEMSS 5/35 form.
• May serve on Department work groups and committees.

Bachelor's degree and…