Regional Director of Operations - Columbia, MD

Crothall Healthcare

**​Salary:  $200 to $225K*
* ** Other Forms of Compensation:**   **$55K Yearly RDO Bonus Potential*
* ** Regional Director of Operations - Med Star Health*
* ** Crothall Healthcare** , a Compass Healthcare company, provides specialized, high-quality, innovative, and responsive support services exclusively to the healthcare industry. Crothall serves many of the

Top 100 Hospital s throughout its over 900 hospital partners across 46 states. Crothall has been recognized as one of Modern Healthcare's Best Places to Work and Best Places to Work in Pennsylvania since 2013. Crothall has more than 32,000 team members, with core services include:
Environmental Services, Patient Transportation, Patient Observation, Healthcare Facilities Management, Sterile Processing Services, and Ambulatory EVS. Learn more at   .

** Job Summary*
* The Regional Director of Operations is a senior multi-site healthcare support services executive responsible for the overall operation, growth, financial performance, and client satisfaction of accounts within an assigned geographic region.

The role provides leadership and strategic direction to District Managers / Resident Directors and ensures operational execution aligns with corporate, regulatory, and client goals while maintaining profitability and service excellence.

Responsibilities:

Regional Operational Leadership

-    Lead and develop District Managers, Resident Directors, and site leadership teams

-    Oversee all assigned hospital accounts within the territory

-    Ensure service delivery meets contractual scope and performance KPIs

-    Implement regional strategic plans and operational initiatives

-    Conduct site visits, audits, and quarterly business reviews

-    Support new business start-ups and account transitions

Financial / Business Management

-    Review financial statements and weekly operating reports

-    Identify and manage capital requirements

-    Support sales pricing, renewals, and retention strategy

Client Relationship Management

-    Maintain executive-level client relationships across health systems

-    Ensure high customer satisfaction to drive account retention

-    Serve as escalation point for operational issues

-    Coordinate customer surveys and stewardship programs

-    Customize programs to meet individual hospital needs

Compliance / Quality

-    Ensure compliance with:

o    Contract provisions

o    Corporate policy

o    Regulatory agencies (e.g., TJC, CMS, OSHA depending on service line)

-    Ensure completion of QA reporting and operational metrics

-    Maintain safety, engagement, and service quality standards

Strategic Leadership

-    Participate in regional strategic planning

-    Anticipate market trends and growth opportunities

-    Support retention and expansion initiatives

-    Drive culture, engagement, and leadership development across sites

Qualifications:

-    Bachelor's degree (or equivalent experience)

-    5+ years progressive multi-unit leadership experience

- Experience with :

o    Budgeting & forecasting

o    Contract management

o    Client-facing service environments

o    Multi-site operations

-    Strong financial, communication, and organizational skills

-    Ability to travel extensively within assigned region

Preferred Qualifications:

-    Acute care hospital experience

-    P&L ownership

-    Contract-managed service experience

-    CHFM or related certification (Facilities track)

-    Knowledge of healthcare regulatory environment

** Apply to Crothall today!*
* _Crothall is a member of Compass Group USA_

to Learn More about the Compass Story ()

** Associates at Crothall are offered many fantastic benefits.*
* + Medical

+ Dental

+ Vision

+ Life Insurance/ AD

+ Disability Insurance

+ Retirement Plan

+ Flexible Time Off

+ Holiday Time Off (varies by site/state)

+ Associate Shopping Program

+ Health and Wellness Programs

+ Discount Marketplace

+ Identity Theft Protection

+ Pet Insurance

+ Commuter Benefits

+ Employee Assistance Program

+ Flexible Spending Accounts (FSAs)

+ Paid Parental Leave

+ Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in…