Practice Operations Manager

Springside Infusion is a patient-focused infusion clinic dedicated to delivering high-quality care in a supportive environment. We specialize in providing a wide range of infusion therapies, with an emphasis on personalized care, timely access to treatment, and seamless communication with patients and referring providers.

We are seeking a dynamic and experienced Practice Operations Manager to join our growing team. This individual will be responsible for ensuring the effective day-to-day operation of our infusion centers, maintaining high standards of patient care, and supporting the continued growth of our practice. This role requires strong leadership qualities, sharp organizational and problem-solving skills, and a working understanding of both insurance and clinical operations.

The ideal candidate is a hands‑on leader who thrives in a fast‑paced environment and is deeply committed to an exceptional patient and provider experience.

• Oversee infusion operations across multiple infusion center locations, ensuring consistent delivery of high-quality, patient‑centered care.
• Champion high levels of satisfaction among patients and referring providers by proactively addressing concerns, soliciting feedback, and driving continuous improvement.
• Manage and support clinical and non‑clinical staff to meet the needs of patients and the business, including hiring, onboarding, scheduling, and performance management.
• Ensure core operational processes and compliance standards are consistently followed; evaluate workflows and recommend improvements as appropriate.
• Manage facility‑related issues as they arise, coordinating with vendors, landlords, and internal stakeholders to maintain safe and functional care environments.
• Partner with leadership to monitor and help manage staffing‑related expenses, balancing cost efficiency with appropriate coverage and care quality.
• Foster a positive, collaborative, and team‑oriented work environment that supports staff engagement and retention.
• Serve as a point of escalation for patient and referring provider concerns, responding with professionalism, empathy, and a solutions‑oriented approach.
• Collaborate cross‑functionally with clinical, administrative, and billing teams to support seamless patient care and business operations.
• Travel between infusion center locations within the assigned territory as needed to provide on‑site leadership and support.

• Demonstrated experience in a patient‑facing healthcare role, either as a manager or individual practitioner.
• Strong problem‑solving skills with the ability to navigate ambiguity and make sound decisions in a fast‑paced environment.
• Exceptional organizational skills, with the ability to prioritize effectively and manage multiple responsibilities simultaneously.
• Excellent communication and interpersonal skills, with a proven ability to collaborate with cross‑functional stakeholders including clinical staff, administration, and referring providers.
• Proficiency in healthcare software systems and electronic health records (EHR/EMR).
• Ability to travel as needed within assigned territory (no overnight travel required).

• Background in healthcare management, healthcare administration, or a related clinical field.
• Knowledge of healthcare insurance processes, including prior authorization, benefits verification, and payer relations.
• Experience in infusion therapy, specialty pharmacy, or a related ambulatory care setting.
• Familiarity with staffing models, budgeting, and operational metrics in a healthcare environment.

• Competitive compensation
• Health, dental, and vision benefits
• 401K matching
• Paid time off and holidays
• A collaborative and supportive team environment
• Opportunity to grow with a new and innovative infusion care provider

Columbia, MD. This is a full‑time, on‑site opportunity with travel between locations within the territory.

Please submit your resume along with a brief cover letter that responds to the following question:

Please describe a time you identified an operational challenge across a team or care setting and led efforts to…