Dining Operations Manager

Baltimore Country Club is seeking an experienced, service driven Dining Operations Manager to help lead our Food & Beverage team. This role oversees daily dining room operations, supports seasonal outlets, and assists with banquet and event service. The Dining Room Operations Manager supervises and mentors Food & Beverage managers and service staff, ensuring service standards are consistently met while working collaboratively with other departments to deliver exceptional experiences for our Members and Guests.

The ideal candidate is a hands-on leader who thrives in a fast-paced hospitality environment and is passionate about outstanding service.

• Lead and support Food & Beverage managers and service staff in preparing, executing, and closing a la carte dining and banquet services.
• Manage staff scheduling to ensure appropriate coverage based on reservations and events while controlling labor costs and minimizing overtime.
• Serve as Manager-on-Duty, overseeing service, greeting Members and Guests, and ensuring dining and event standards are met.
• Ensure dining rooms and event spaces are properly set and coordinated with the culinary team for smooth and timely service.
• Act as the primary contact for event hosts during functions, addressing questions and resolving issues as needed.
• Assist with recruiting, onboarding, training, and mentoring Food & Beverage staff and managers while maintaining service and safety training programs.
• Support departmental administration including payroll approval, inventory oversight, reporting, POS reconciliation, and maintaining accurate reservation and management systems.
• Foster strong collaboration with other departments and address Member and Guest feedback to ensure an exceptional club experience.

• A full comprehension and seasoned experience in understanding and delivering food & beverage service and the culinary arts.
• Computer literacy in Microsoft office and basic software programs related to reservations and inventory control.
• A full comprehension of food & beverage financials, including budgets and cost of goods and services.
• Advanced knowledge of wines, beers and spirits, sommelier, Cicerone, or other beverage certifications preferred.
• A college degree in hospitality or equivalent degree, certification, or related experience.
• Strong interpersonal skills, be personable and enthusiastic and can effectively work as a leader and team member and communicate effectively both orally and in writing.