Applications Analyst IV: Solventum

General Summary of Position

Leading expert in administrative, financial or clinical applications. Directs the design, implementation, and maintenance of these applications. Directs requirements definition, process and use documentation, product testing, product troubleshooting, product upgrades, and report development. Coaches customers and IS management on product use and direction. Manages vendor relationships. Recommends product strategy and mentors staff.

• Contributes to the achievement of established department goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Complies with governmental and accreditation regulations.
• Allocates and manages work assignments to application support staff members.
• As appropriate for enterprise application(s), performs duties required to back up and/or monitor application assets to ensure continuity in service. Responsible for ongoing improvement/enhancement of application asset monitoring.
• As appropriate for enterprise applications, monitors and tests the ongoing production performance to assure appropriate operations in terms of response time and storage capacity. Monitors new release features and their relevance to Med Star and determines if or when to upgrade. Makes recommendations to clients for operational improvements. Proactively identifies the need to upgrade the supporting infrastructure.
• Coordinates and manages vendor resources in the implementation of new software, and/or application upgrades and enhancements. Ensures contracts are administered according to expectations.
• Coordinates and mentors associates in the design and development of user and application support documentation to facilitate optimal use of applications. Ensures that appropriate updates to support documentation are in designated documentation repositories. Coaches/mentors associates in documentation standards and guidelines.
• Designs, coordinates and conducts the testing of software updates/fixes and routine maintenance. Validates that systems operate and perform properly through the implementation of controlled unit, system, integration, and volume testing. Recommends alignment of resources and plans to meet application/user needs.
• Designs, manages, and/or leads the implementation of improvements, enhancements, and updates to applications. Responsible for executing project tasks including development of project work plans, resource plans, schedules, costs, administrative reports, and acceptance criteria. Manages/leads the requirements analysis, functional specification definition and design processes, and implementation and testing of enhancements. Evaluates and provides technical direction to Information Systems associates and user departments.
• Develops reports and mentors/leads associates in the development of ad hoc and standard reports using system report writer or other tools to meet customer needs. Assists and guides users in developing ad hoc reports. Evaluate report requests against reporting definitions.
• Documents current business processes to aid in the process redesign. Revises or develops new business processes which utilize the capabilities provided by new information technology and provide optimal benefit to the organization in terms of increased efficiency, accuracy, and effectiveness of the process. Designs and modifies department policies and procedures required to implement re-engineered business processes.
• Plans, develops, and executes educator/trainer courses of core system/application functionality to ensure associate/customer needs are met. Evaluate and provide direction to associates. Aligns training resources and plans to meet application/user needs
• Provides expert support to customers within and beyond the corporate organization in the implementation and operational use of software applications. Actively coordinates/facilitates successful resolution to user issues, problems and requests. Serves as liaison between application and technical IS groups and user community, and keeps abreast of healthcare trends, issues, and initiatives in order to provide comprehensive and…