It - System_Analyst

Posted Friday, February 6, 2026 at 5:00 AM | Expires Monday, June 1, 2026 at 3:59 AM

Columbia Association, headquartered in Howard County, Maryland, is known for engaging our diverse community, cultivating a unique sense of place, and enhancing the quality of life in Columbia, Maryland, all thanks to the efforts of our remarkable team members. If you share in our passion for teamwork and our vision, we want you to fast-forward your career with us at Columbia Association.

The Systems & Business Operations Analyst is a hybrid technical and operational role responsible for supporting, analyzing, andoptimizingthe organization’s business systems, applications, and associated tools. This position provides cross-functional technical and analytical support across the organization and serves as a key liaison between IT, business units, and end users to ensure systems are effectively aligned with operational and strategic objectives.

The role encompassestechnicalsystem administration, data analysis and reporting, process improvement, documentation, training, and stakeholder engagement, while proactivelyidentifyingopportunities to enhance system performance, data integrity, and user experience. The position requires strong customer service, troubleshooting, and problem-solving skills across enterprise applications, business systems, and end-user technologies, and the ability to work independently and collaboratively, communicate effectively with technical and non-technical stakeholders, and apply analytical thinking to support business outcomes.

The position supports a variety of enterprise applications, including CRM, ERP, HRIS, reporting and analytics, ITSM, and other integrated business systems.

• Serve as a primary point of contact for escalated system and application issues beyond Tier 1, ensuring timely resolution and root cause analysis.
• Administer and maintain enterprise business systems and applications, including user access, roles, permissions, and configuration settings.
• Monitor system performance, data integrity and user activity to ensure reliability, security, and compliance with organizational standards.
• Coordinate with internal IT teams and external vendors to manage system updates, patches, integrations, and issue resolution.

• Partner with business unitsto understand operational workflows and translate requirements into system-supported solutions.
• Identify opportunities to streamline automate, and improve business processes using enterprise systems, integrations, and reporting tools (e.g., APL Integrations, reporting dashboards
• Support cross-functional initiatives that rely on system data to enable operational efficiency, service delivery, and informed decision-making.

• Develop and deliver end-user training including onboarding, refresher sessions, and new system or feature rollouts.
• Create and maintain system documentation, including standard operating procedures (SOPs), user guides, and knowledge base articles.
• Support change management activities related to system enhancements, ensuring clear communication, user readiness, and minimal operational disruption.

• Act as a liaison between IT, business units, and vendors to ensure alignment on system-related initiatives and priorities.
• Participate in service reviews, governance forums, and project planning activities to represent systems capabilities and user needs.
• Communicate systemsoutages, changes, and updates to stakeholders in a timely and professional manner.

• Generate, analyze, and interpret system reports to support operational insights, performance tracking, and strategic planning.
• Ensure data quality and consistency across enterprise systems by establishing validation controls and supporting data correction efforts.
• Respond to adhoc reporting requests and develop dashboards that provide actionable insights to leadership.
• Support and monitor data integrations across enterprise platforms to ensure accuracy and reliability

• Assist with systems-related projects, including requirements gathering, testing, implementation, and post-deployment support.
• Contribute toservice readiness by documenting support procedures, escalation paths, and service level expectations.
• Provide backup support for the Service Delivery Manager and contribute to succession planning by shadowing leadership responsibilities.

• 3 years of experience in IT support,systems administration, business systems analysis, or business operations support.
• Strong understanding of enterprise business systems, system administration concepts, and IT Service Management (ITSM) practices.
• Strong understanding of Member Management and CRM platforms (Club Automation) Preferred
• Strong understanding of various Enterprise Application Stack
• Strong dataanalytic and systems administration skills
• Excellent…