IT Field Support Specialist; HT; Government

About AT&T Global Public Sector

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Federal Government. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.

AT&T is seeking a highly motivated and detail-oriented IT Field Support Specialist to join our dynamic team. This position provides advanced (Tier 2 and
3) on-site and remote support for a wide range of IT equipment and infrastructure, ensuring our customers remain connected, productive, and secure. The role requires office presence a minimum of 5 days per week and is only located in the location(s) posted. No relocation is offered.

• Advanced Technical Support
  • Deliver Tier 2 and 3 support for computer workstations, servers, printers, peripherals, and teleconferencing equipment both on-site and remotely.
  • Troubleshoot, repair, and test hardware to minimize downtime and maximize performance.
• Site Surveys & Documentation
  • Conduct comprehensive site surveys to assess existing configurations and user requirements.
  • Prepare detailed documentation, including diagrams and configuration changes, to ensure transparency and repeatability.
• Hardware Acquisition & Installation
  • Analyze current and future hardware requirements.
  • Prepare technical specifications for hardware procurement and develop detailed installation schedules to streamline deployment.
• Project Support & Reporting
  • Prepare and deliver site installation and test reports.
  • Support network upgrade initiatives by installing and configuring new hardware and associated cabling.
• Custom Cabling & Integration
  • Build and install specialized interconnecting cables as required for unique site needs or hardware integrations.
• Training & User Enablement
  • Train site personnel in the proper use and maintenance of hardware, empowering users to get the most from AT&T’s IT resources.
• Infrastructure Maintenance
  • Maintain and support government and/or vendor-manufactured fiber optic modems, multiplexers, fiber optic/Ethernet cables, and telephone systems to ensure robust and reliable connectivity.
• Operational Excellence
  • Adhere to standard operating procedures, utilizing ticketing systems for issue tracking and documentation to ensure efficient and effective IT service management.
• End-User Support
  • Act as a resource for end-user connectivity needs, providing timely and professional support and guidance.
• Collaboration
  • Work closely with other IT teams, vendors, and business units to drive successful project outcomes and continuous improvement.

TS/SCI with polygraph.

• Minimum Education and Experience
  • High school diploma or GED required.
  • Minimum of 1-2 years of relevant IT experience.
  • Must possess 8570 Certification;
    Security+ certification is highly preferred.
• Technical Skills
  • Highly skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
  • Well-versed in installing Windows operating systems, software applications, antivirus programs, and security patches.
  • Demonstrated ability to read, interpret, and apply information from technical manuals and schematics.
  • Proficient in Microsoft Office Applications, including Word, Excel, PowerPoint, and Access.
  • Demonstrated expertise with Microsoft Windows 7 and Windows 10 operating systems.
  • Familiar with Active Directory security and policies, supporting secure and compliant IT environments.
  • Proficient in supporting end-users remotely, providing timely and effective technical assistance.
• Professional Competencies
  • Excellent analytical and problem-solving skills with the ability to manage complex technical issues independently.
  • Outstanding verbal and written communication skills to effectively collaborate with team members and support end-users.
  • Strong organizational skills, with the ability to manage time and priorities efficiently and work with minimal supervision.
• Additional Requirements
  • Valid driver’s license and an acceptable driving record; eligible to drive an AT&T company vehicle.
  • Abili…