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Cyber IT Help Desk Specialist - Tier 1/Shift
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-04-17
Listing for:
RealmOne
Full Time
position Listed on 2026-04-17
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
A cybersecurity service provider seeks a Customer Support Specialist to provide Tier 1 and Tier 2 support for their clients. Your responsibilities include resolving issues via telephone, email, and chat while ensuring exceptional customer service. The ideal candidate must have over 3 years of experience, strong customer service skills, and a Security+ certification. The role demands shift work, with a salary range of $124,000 to $169,000 annually, and offers a strong benefits package including flexible schedules and professional development assistance.
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