Voice IT Field Support Specialist Security Clearance

Voice IT Field Support Specialist – Full Time Hardware Technician (Entry Level)

Location:

Columbia, MD

• Conduct site surveys to evaluate current configurations and user needs.
• Prepare installation documentation, drawings, and implementation schedules.
• Install, configure, and test workstations, printers, teleconferencing devices, and peripheral hardware.
• Maintain, repair, and troubleshoot computers and telecommunications equipment.
• Install and maintain cabling (fiber optic/Ethernet) and telephone systems.
• Provide user training on hardware functionality and best practices.
• Document all configuration changes and service activities.
• Perform physical labor, including lifting equipment up to 50 pounds and working in tight spaces.
• Travel locally using a company vehicle to complete on‑site support assignments.
• Work an assigned 8‑hour shift within the hours of 6:00 AM to 6:00 PM.

• Proficient in troubleshooting and repairing hardware and peripherals.
• Experience installing and configuring Windows operating systems and software applications.
• Knowledge of antivirus software, patch management, and basic networking.
• Ability to interpret technical manuals and schematics.
• Strong skills in Microsoft Office Suite (Word, Excel, PowerPoint, Access).
• Familiarity with Active Directory policies and security.
• Excellent time management, communication, and customer service skills.
• Capable of working independently with minimal supervision.
• Comfortable working in both office and field environments.

• High school diploma or GED with 0–2 years of relevant technical experience.
• Associate’s or Bachelor’s degree in a technical field may substitute for experience.

• Must possess an active TS/SCI with appropriate polygraph to be considered for this role.

• Must meet DoD 8570 IAT Level I requirements.
• Preferred:
  CompTIA Security+ CE or equivalent certification.

• Competitive salary
• Company-sponsored Health, Dental, and Vision Insurance plans
• Company-paid Long Term Disability, Short Term Disability, and Life Insurance
• Employee Assistance Program
• 401(k) Profit Sharing Plan and Trust with company matching
• Generous Paid Time Off and Holiday package
• Paid training opportunities
• Work-life balance support

Independent Software is an Equal Opportunity Employer – EOE, M/F/D/V.