Field Support Specialist Security Clearance
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-06-12
Listing for:
Visionary Technologies Inc
Full Time
position Listed on 2026-06-12
Job specializations:
-
IT/Tech
IT Support, Hardware Engineer, Technical Support, Systems Administrator
Job Description & How to Apply Below
We are seeking a skilled and detail-oriented Field Support Specialist to join our team. The ideal candidate will have strong experience with providing hands-on support for Oracle hardware with Solaris and Linux Operating Systems. Required Skills
• Provide Solaris and Linux Operating Systems Oracle hardware support, including ZFS storage, Exadata, and Oracle Database Appliances and experience with legacy Sun Microsystems hardware.
• Provide on-site service desk coverage.
• Provide outstanding customer service while assisting customers with hardware and software issues via e-mail, phone, or Instant Messaging.
• Maintain on-site ticketing queue for hardware and software requests.
• Travel to customer site to Implement hardware equipment fixes (replace drives, latency issues, power failures, connectivity, etc.)
• Maintain high level of ongoing communication with customer before and during call progression.
• Set and meet delivery target dates to comply with contract support SLAs.
• Escalate customer issues/concerns to leadership as needed.
• Coordinate with data center staff in remote locations to organize access for additional support.
• Create break/fix and work order requests for access to local and remote locations.
• Maintain on-site spares inventory for local use.
• Follow government security policies.
• Conduct weekly checks with customers on any unspecified issues they may be experiencing with supported hardware or software. Qualifications
• Expertise in in-depth troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems.
• Experience with firmware and software patching of systems from Oracle and Sun Microsystems.
• Minimum of 2 years of in-depth experience troubleshooting of Oracle and Sun Systems hardware, firmware, and software problems. Benefits
• Medical, dental, and vision insurance with 100% employer-paid premiums
• Medical coverage includes HRA / HSA / FSA options
• 100% employer-paid life insurance, AD&D, short-term and long-term disability
• 3 weeks paid PTO annually
• 401(k) with immediate vesting and company match up to 6%
• 11 paid federal holidays
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