Lab Manager
Listed on 2026-06-27
-
IT/Tech
IT Support, Systems Administrator, HelpDesk/Support, Desktop Support
Help Desk Technician
Responsibilities:
- Serve as the first level Help Desk for the TEN Lab's systems and accounts
- Assist new user setup of equipment, accounts and tools
- Respond to user requests via email, walk-ins, phone calls or other communication means in a timely manner
- Create and maintain accurate Tickets for Help Desk activities
- Good problem solving skills
- Work with Asset Management to support accurate records and maintain a good accounting of assets
- Support the implementation of new technologies and equipment in the lab environment
- Provide support as needed to lab staff in the tasks of provisioning and issuing equipment to end users, as well as maintaining inventory database
- Provide support for systems administration tasks such as patching, updating, and maintaining network infrastructure
- Provide insight and updates to lab standard operating procedures (SOPs) and Work Instructions
- Provide support for TEN Accounts, Virtual Private Network (VPN), Virtual Desktop Infrastructure (e.g., Citrix), and Mac Book to users
Required Skills:
- U.S. Citizenship
- Must have an active DoD Secret clearance, TS/SCI clearance is preferred
- Must be able to obtain DHS Suitability
- 1+ years of directly relevant experience
- Experience with multiple operating systems, to include Windows, Linux/Unix & MacOS
- Proficiency and proven capability in the following areas:
- Asset management practices and principles
- Help Desk ticket processing and procedures
- Good Customer support
- Ability to keep detailed notes
- Must be able to work collaboratively across physical locations
Desired
Skills:
- Experience with writing technical procedures and standard operating procedures
- Virtualization automation and optimization
- Experience with Virtual Private Networks (VPN)
- Experience with virtual desktops (Citrix, VMWare)
Required
Education:
BS Computer Science, Computer Engineering, Computer Information Systems, Computer Systems Engineering or related degree; or HS Diploma and 3+ years of directly relevant experience.
Desired
Certifications:
- Security+
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).