ServiceNow Developer

Position Overview

We are seeking Junior to Senior Service Now Engineers to work collaboratively to support a hybrid cloud environment, providing solutions for multi-cloud (AWS, Azure GCC-High, Google Cloud, and Oracle) and on-premises environments while ensuring a secure and reliable operational infrastructure. These positions will work closely with subject matter experts and Dev Sec Ops  teams to deliver high-quality solutions.

• Create, deploy, and maintain Service Now infrastructure and related APIs for customer applications in an AWS cloud-based environment.
• Create and maintain complex roles and permissions within Service Now to ensure data integrity and security.
• Utilize Dev Sec Ops  tools including Foreman, Git Lab, and Selenium to deploy, upgrade, and maintain platform changes.
• Architect and maintain IdAM, Active Directory, and LDAP resources integrated with Service Now.
• Work within complex modern cloud architectures.
• Create and update technical documentation, including user guides, how-to guides, and infrastructure diagrams.
• Prepare technical presentations for government stakeholders and senior leadership.
• Collaborate effectively in a team environment.
• Develop automated testing plans.
• Support infrastructure spanning Linux and Windows environments.
• Communicate effectively with technical and non-technical stakeholders, management, and customers.
• Apply strong troubleshooting and problem-solving skills.
• Instill engineering rigor, including configuration management and testing.
• Contribute as part of an Agile Scrum development team.

• 2 - 10+ years of related software development, Service Now, or IT experience.
• Bachelor’s, Master’s, or MBA in a related field (Computer Science, Engineering, Information Technology, STEM, etc.).
• Expertise with Service Now utilizing CI/CD, test automation, and/or Dev Sec Ops  practices.
• Strong administrative and engineering rigor.
• Experience verifying and validating Service Now and integrated systems, including end-to-end and regression testing.
• Expert troubleshooting and solution design skills.
• Experience with cloud architecture and system design (AWS preferred; Azure acceptable).
• Strong technical documentation skills.
• Familiarity with Agile methodologies.
• Ability to accurately decompose work into Jira stories.
• Experience with Dev Ops tools such as Foreman, Terraform, Jenkins, and Git Lab.
• Experience with Selenium and automated test plan development for security and functional requirements.
• Knowledge of customer security requirements and processes.
• Experience maintaining and supporting Service Now components.
• Experience with Service Now Discovery, Flow Designer, and Software Asset Management (SAM).
• Experience with Dev Sec Ops  testing practices.
• Strong understanding of Active Directory and LDAP.
• Strong understanding of security requirements in secure environments.
• Experience configuring monitoring and visualization tools such as Grafana and Splunk with Service Now.

• Service Now Certified Application Developer certification.
• Experience with Model-Based Systems Engineering (MBSE).
• Experience with cloud solution optimization.
• Experience configuring observability, monitoring, and analytics platforms such as App Dynamics and Dynatrace.
• Experience integrating virtualized applications and application streaming/layering technologies.
• Ability to assist in leading and overseeing a total system perspective across cloud services, infrastructure, and security domains.
• SharePoint administration experience.
• IBM Engineering Lifecycle Management experience.
• Teamwork Cloud / Cameo experience.
• Tableau experience.

TS/SCI w/ Polygraph

U.S. citizenship

Compensation
:
We offer highly competitive compensation that is consistently recognized by our employees as being generous.

Health & Retirement
:
We offer a comprehensive health benefits package and 401K retirement plan so you can take care of yourself and your family.

Education
:
Individual growth is a priority. Employees are encouraged to take advantage of our company-sponsored continuing education program to obtain degrees and certifications.

Work/Life Balance
: A healthy work/life balance is essential. We offer generous paid time off, 11 paid holidays a year, and flexible work options.

Synergy ECP is committed to providing equal employment opportunities to all qualified individuals. Employment decisions are based on merit, qualifications, and business needs. We do not discriminate on the basis of race, color, sex, national origin, religion, age, disability or any other status protected by applicable law.

We welcome candidates from all backgrounds and are dedicated to maintaining a professional and respectful workplace where every employee can succeed.