Systems Administrator​/Service Desk

Purpose and Impact

Come be a part of an exciting and ever-changing program that provides a comprehensive range of state-of-the-art solutions and hands‑on assistance in designing, implementing, managing, and sustaining operations across various network environments for our client. We provide an environment that fosters and supports innovation and valuing "outside-the-box" thinking to solve complex problems. There are several training opportunities for team members that want to learn new technologies and stay current with their technical skillset.

We are a highly technical group and nurture growth, with a technical culture of cross‑trained teammates with opportunities to develop additional skillsets.

8hrs/day, 5days per week, all onsite; occasional Thursday evening patching (starting at 5 PM); occasional travel will be available.

• Maintain smooth operation of multi‑user computer systems in coordination with systems and network engineering teams.
• Monitor and manage system resources (CPU, disk, memory, response times) to ensure optimal performance.
• Perform systems security administration, including account creation, user profile management, workstation/server imaging, and access control across multiple networks.
• Install, configure, and maintain system‑wide software; set up administrator accounts; maintain system documentation; and tune system performance.
• Provide Tier1–2 support to users, distinguishing isolated issues from enterprise‑wide problems.
• Support implementation, troubleshooting, and maintenance of IT systems across Windows and Linux environments.
• Work within a JIRA ticketing environment to track incidents, collect data, analyze trends, and implement solutions.
• Diagnose customer issues, initiate repairs or returns, and document recurring problems with recommended preventive actions.
• Collaborate with systems and network engineers on enterprise‑wide deployments and technology rollouts.
• Install and troubleshoot workstations, thin clients, applications, printers, scanners, phones, and other IT equipment.
• Provide backup recovery support and make recommendations for hardware/software purchases.
• Create and maintain technical documentation, including logical and physical diagrams.

• 4+ years of experience in an enterprise IT environment performing systems administration and/or end‑user support
• Experience imaging and deploying Windows servers and/or workstations
• Strong troubleshooting experience in Windows environments
• Experience with Virtual Desktop Infrastructure (VDI), specifically VMware
• Experience administering enterprise systems using Active Directory and related administrative tools
• Ability to create clear technical documentation and diagrams
• Strong communication skills and customer‑focused troubleshooting ability
• Experience with ticketing systems (Jira, Service Now, etc.)
• Experience working within classified enterprise networks
• Team‑oriented mindset with the ability to collaborate technically with peers
• Security
  
  Clearance Required:
  
  TS/SCI
• Required IAT Certs: one or more of the following:
  Security+, SecurityX (CASP+), or CISSP
• Required Vendor Cert: one or more of the following:
  Microsoft, VMware, Cisco, Netapp, Pure Storage, HP, Dell, Linux+, Red Hat. If not currently achieved, then must achieve within 6 months of hire

• Bachelor's Degree
• Prior Military experience

$110,000 - $125,000 the compensation range or hourly rate listed for this position is provided as a good‑faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.

• Health, dental, and vision insurance
• Paid time off and holidays
• Retirement benefits (including 401(k) matching)
• Educational reimbursement
• Parental leave
• Employee stock purchase plan
• Tax‑saving options
• Disability and life insurance
• Pet insurance

Qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, pregnancy, age, ancestry, United States military or veteran status, color, religion, creed, marital or domestic partner status, medical condition, genetic information, national origin, citizenship status, low-income status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.