Network Operations Center Technician​/NOC Level 2 Security Clearance

Position: Network Operations Center Technician/NOC Level 2 with Security Clearance
U.S. citizenship, Cleared (Full scope poly) Full-time, AWAITING FUNDING. ($42 - $55 an hour) Role Details

• Monday - Friday (9 to
5)

•

Location:

Columbia Md.

• Experience Level: Tier 2 Required Skills

• Prior experience NOC/SOC. Monitor enterprise-grade network management systems (e.g., Solar Winds)

• Identify alarms, performance degradation, and anomalous behavior

• Validate alerts and distinguish false positives from service-impacting events
Incident Management

• Create, update, and manage trouble tickets in systems such as Service Now, Jira, or Remedy

• Perform initial triage to determine severity, impact, and escalation path

• Escalate incidents in accordance with documented runbooks and SLAs

• Maintain accurate timestamps and event logs for auditability Technical Troubleshooting (Tier 2 Scope)

• Perform basic Layer 2 diagnostics:
o Interface status verification
o Remote power cycling
o Loopback testing
o Port resets
o Fiber/copper connectivity validation

• Review device logs and interface statistics

• Identify when escalation to Tier 2/Engineering is required
Communication & Coordination

• Act as primary operational contact during incidents

• Provide timely, clear status updates to internal teams and customers

• Coordinate with field technicians, carriers, and third-party providers

• Participate in bridge calls during high-severity outages Preferred:
Some Cisco or Juniper Documentation & Process Discipline

• Maintain detailed incident notes and resolution summaries

• Update internal knowledge base and runbooks as needed

• Follow established change management and escalation procedures

• Support compliance and audit documentation requirements -