Voice IT Field Support Specialist

Overview

One of Inc 5000's fastest growing companies with a limitless environment! Davis Unlimited Information Technologies, Inc (DUIT) wants you! We have exciting immediate openings, and are looking for the best hardware technician(s) with 0 or more years of experience to join our certified, award winning, and innovative IT team! Jobs are located in various parts of Maryland, such as Howard County, etc.

Great professional growth opportunity!

• No red tape!
• Competitive salaries
• Great Health/Dental/Vision/Other Insurance Benefits
• Excellent 401K plans
• 11 Paid Company Holidays & PTO Tiers
• Educational Reimbursement Program
• Limitless environment where you matter
• Recognition of outstanding work and other employee incentives
• Opportunities for advancement

The Voice IT Field support specialist must be highly skilled in installing, repairing and troubleshooting computer hardware and peripherals. Well‑versed in installing Windows, software, applications, antivirus and patches. Demonstrated ability to read and understand technical manuals and schematics. Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access). Able to manage time and priorities effectively. Able to work efficiently with minimal supervision.

Proficient in working with end‑users remotely. Demonstrated expertise with Active Directory security and policies. Excellent analytical and problem‑solving skills. Outstanding communication skills to relate with team members and support workers.

• Conduct site surveys; assess and document current site configuration and user requirements.
• Analyze existing requirements and prepare specifications for hardware acquisitions.
• Develop hardware installation schedules.
• Prepare drawings documenting configuration changes at each site.
• Prepare site installations.
• Configure computers, communications devices and peripheral equipment.
• Train site personnel in proper use of hardware.
• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor‑manufactured fiber optic/Ethernet cables & telephone systems.
• Have the ability to lift up to 50 pounds and drive a company vehicle. The usual and customary methods of performing the job's functions require significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
• Must be available to work an 8 hour shift between 6am and 6pm, as determined by management.

• Minimum education:
  
  High school/GED and zero (0) to two (2) years of experience. Will accept an AA or BS in a technical field as a substitute for years of experience.
• 8570 Certification.
• Preferred Security +.
• Active tier authorization to view nondisclosed information that required an investigative screening exam and meet the minimum job requirements specified for applying position.
• Valid driver’s license and acceptable driving record.
• Security background check required; prior completion is a plus.

We are an equal opportunity employer.