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IT Help Desk Specialist - Weekend & Overnight Shifts
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-07-10
Listing for:
RealmOne
Full Time
position Listed on 2026-07-10
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Realm One in Maryland is seeking a Customer Support Specialist to provide frontline IT support on a Tue–Sat shift from 07:00 to 15:00. This role emphasizes timely, courteous service, incident logging and ticket management for internal users and external customers.
Responsibilities include resolving common issues via SOPs, escalating complex cases, tracking tickets, and communicating status to stakeholders. Requires Security+ certification and overnight availability as needed, with a focus on
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