Systems Administrator Skill Level 3

SYSTEMS ADMINISTRATOR SKILL LEVEL 3

Location:

Annapolis Junction, MD. Clearance Requirement: TS/SCI with Poly.

BTS Software Solutions is seeking a Systems Administrator Skill Level 3 to support Department of War IC missions at Annapolis Junction, MD. The Systems Administrator provides support for implementation, troubleshooting, and maintenance of Information Technology (IT) systems. They manage IT system infrastructure and related processes, support day‑to‑day operations, monitoring, and problem resolution for client/server/storage/network devices, mobile devices, and more. The role includes Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution, with escalation and communication of status to agency management and internal customers.

Responsibilities also include configuring and managing UNIX and Windows operating systems, installing and loading OS software, troubleshooting, maintaining system integrity, configuring network components, and implementing enhancements to improve reliability and performance.

• Provide support for implementation, troubleshooting, and maintenance of IT systems
• Provide Tier 1 (Help Desk) problem identification, diagnosis, and resolution of problems
• Manage the daily activities of configuration and operation of IT systems
• Provide assistance to users in accessing and using IT systems
• Provide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis, and resolution of problems
• Provide support to IT systems including day‑to‑day operations, monitoring, and problem resolution for all client/server/storage/network devices, mobile devices, etc.
• Provide support for the escalation and communication of status to agency management and internal customers
• Optimize system operations and resource utilization, and perform system capacity analysis and planning
• Provide in‑depth experience in trouble‑shooting IT systems
• Provide detailed analysis and feedback to agency management and internal customers for escalated tickets
• Provide support for the dispatch system and hardware problems and remain involved in the resolution process
• Configure and manage UNIX and Windows (or other applicable) operating systems, install/load operating system software, troubleshoot, maintain integrity of, and configure network components, along with implementing operating system enhancements to improve reliability and performance
• Support the design of systems, mission architecture, and associated hardware
• Possess a working knowledge and understanding of system administration interdependencies as part of the Service Oriented Architecture (SOA)
• Analyze and resolve complex problems associated with server hardware, applications, and software integration

• Fifteen (15) years experience as a SA in programs and contracts of similar scope, type, and complexity is required
• Bachelor’s degree in a technical discipline from an accredited college or university is required
• Five (5) years of additional SA experience may be substituted for a bachelor’s degree

• Relevant experience must be in an area directly related to the customer’s mission (e.g., collection, cyber and intelligence analysis) and/or a similar mission in the IC or DoW.

Pay Range: $190,000 - $210,000. The BTS pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Our approach to crafting offers considers various factors to establish an equitable and competitive compensation package. These considerations include, but are not limited to, the extent and intricacy of the role’s responsibilities, the candidate’s educational background, their work experience, and the specific competencies crucial for success in the role.

BTS Software Solutions is an Equal Opportunity Employer (EOE). All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.