IT Field Support Level I

Location CONFIDENTIAL, Columbia, MD, 21044, United States

We are seeking a Voice IT Field Support Specialist – Level 1 to provide on-site and remote technical support for computer, communications, and teleconferencing systems within a cleared government environment. This role involves performing site surveys, installing and configuring hardware, maintaining communications infrastructure, and training site personnel. The position requires hands‑on technical skills, strong problem‑solving abilities, and strict adherence to DoD and security protocols.

• Conduct site surveys to assess and document existing configurations and user requirements.
• Analyze requirements and prepare hardware acquisition specifications
  .
• Develop and manage hardware installation schedules
  .
• Prepare site installation documentation and configuration change drawings.
• Configure computers, communications devices, and peripheral equipment.
• Install, configure, and test computer workstations, printers, peripherals, and teleconferencing equipment (including associated cabling).
• Maintain fiber optic, Ethernet cabling, and telephone systems (government or vendor-provided).
• Troubleshoot and repair hardware, communications devices, and peripheral systems.
• Provide end‑user training on proper hardware usage.
• Support Active Directory security and policies as directed.
• Document all service activities in accordance with organizational and security requirements.

• Active Top Secret clearance with Polygraph (must be current).
• U.S. Citizenship required; must provide a valid U.S. Passport Book or Passport Card.
• High School diploma or GED and 0–2 years of relevant IT/communications support experience and DoD 8570 IAT Level I certification (Security+ preferred).
• An AA or BS in a technical field may be substituted for experience requirements.
• Skilled in installing, repairing, and troubleshooting computer hardware and peripherals.
• Proficient in Windows OS installation, software/application setup, antivirus, and patching.
• Ability to read and interpret technical manuals and schematics
  .
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, Access).
• Ability to work independently with minimal supervision and manage multiple priorities.
• Excellent communication skills and a customer service mindset.

• CompTIA Security+ or higher-level DoD 8570 certification.
• Previous experience in a DoD or other government environment
  .
• Familiarity with DISA STIGs and secure communications systems.

We are an equal opportunity employer. We hire based on merit and qualifications and do not discriminate on the basis of race, sex, religion, or other protected characteristics.