Process Engineer

Process Engineer

Our client, a Health Insurance company, is looking for a Process Engineer for their Columbia, MD/Hybrid location. Responsibilities include Production Monitoring & Support, Incident Management & Issue Resolution, Data Analysis & EDI Processing, and Documentation & Continuous Improvement.

Production Monitoring & Support

• Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
• Monitor applications using tools like Dynatrace and Jenkins for system health and performance
• Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
• Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
• Provide Tier 1/L1 support for production applications and tenant systems.

Incident Management & Issue Resolution

• Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
• Conduct root cause analysis (RCA) and identify recurring incident patterns
• Document incidents, escalations, and resolutions in tracking tools (e.g., Service Now, SharePoint, Salesforce)
• Collaborate with development, QA, and infrastructure teams for issue resolution

Data Analysis & EDI Processing

• Analyze and process EDI 837/835 healthcare claims and XML files
• Investigate claim errors (e.g., 999 rejections) and ensure data integrity
• Write and execute complex SQL queries across multi-database (Oracle) environments

Documentation & Continuous Improvement

• Develop and maintain SOPs, runbooks, and system documentation
• Document monitoring design, workflows, and support processes
• Contribute to continuous improvement initiatives and operational efficiency

Requirements include a Bachelor's degree in computer science, IT, or related field (or equivalent experience), 5–7+ years of experience in IT production support or operations, experience with CA-7 job scheduling and batch processing, strong analytical, troubleshooting, and problem-solving skills, proficiency in SQL and Oracle databases, experience with incident management processes and tools, Mainframe: COBOL, JCL, CA7, scripting:
Python, Groovy (Jenkins pipelines), monitoring tools:
Dynatrace, Jenkins, Prometheus, databases:
Oracle, SQL, Snowflakes, EDI: 837/835 transactions, XML processing, tools:
Jenkins, SharePoint, Salesforce or similar ticketing systems.

Preferred Qualifications include knowledge of Claims Adjudication processes (Healthcare domain), experience with EDI transaction standards and healthcare claims systems, exposure to object-oriented programming languages, and experience working with Blue Cross Blue Shield (BCBS) or similar plans.

Work Environment includes a fast-paced, production-critical IT environment and requires on-call support or extended hours during production incidents.

Why Should You Apply?

• Health Benefits
• Referral Program
• Excellent growth and advancement opportunities