Help Desk Junior Analyst
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-07-13
Listing for:
Jobtailor
Full Time
position Listed on 2026-07-13
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Job Description & How to Apply Below
Responsibilities
- Provide Tier 1 intake support for system users.
- Assist users with system access, navigation, and basic troubleshooting.
- Respond to user inquiries and support requests in a timely manner.
- Identify, document, and escalate complex issues to higher-level support teams.
- Ensure accurate capture of user issues and initial troubleshooting steps.
- Follow established procedures for issue resolution and escalation.
- Document common issues, solutions, and troubleshooting steps.
- Contribute to knowledge base content to improve support efficiency.
- Support overall user satisfaction and system usability.
- Associate’s degree in a related field or equivalent experience.
- 2+ years of experience in help desk, technical support, or customer service roles.
- Strong communication and interpersonal skills.
- Basic understanding of system navigation and user support processes.
- Ability to troubleshoot basic technical issues.
- Ability to work in a fast-paced support environment.
- Strong attention to detail and documentation skills.
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