CAD​/GIS System Manager

Responsibilities

• Provides tailored technical customer operations support.
• Develops strategies for implementing operational efficiencies by reviewing work flows, procedures, and performance.
• Executes customer operations policies and procedures.
• Builds and maintains positive, effective, and mutually beneficial-working alliances with customers.
• Initiates problem solving action and follows through to resolution.
• Performs root-case analysis of problems to formulate and recommend improved alternative operations.
• Leads process improvement initiatives.

• High School diploma, Associate's or Bachelor's degree or 3+ years of experience in IT and Public Safety is required.
• Must be able to obtain a background clearance as required by our government customers.
• 3+ years of IT or Public Safety experience
• 3+ years Computer Science, Networking, Engineering, System Maintenance experience (public safety system experience preferred)
• 3+ years of Public Safety Applications experience involving CAD/RMS/Mobile, and other emergency 911 center equipment greatly preferred
• Proven track record working with or deploying enterprise hardware and software solutions; HP preferred
• Experience creating positive working relationships with customers and application end users.
• Able to function effectively in a fast-paced, demanding environment that regularly requires the ability to multitask.
• Experience with Microsoft Windows Server and Desktop Operating Systems (MCSA/MCSE skills)
• Experience with Microsoft SQL Server, ODBC and Ops Manager (SCOM)
• Experience with Public Safety Applications including CAD and Mobile
• Experience with Virtualization software
• Experienced with Network Load Balancing (NLB) and Clustering
• Experience with hardware blades and Storage Area Networks (SAN); HP preferred
• Experience with firewalls and routers;
  Fortigate preferred
• Familiarity with JavaScript, .NET, ESRI 10.X and XML
• Ability to troubleshoot application system issues including hardware, network and third-party components

• MCSA
• MCSE