XIT Service Desk Queue Lead; TS/SCI
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-07-22
Listing for:
Synergy ECP
Full Time
position Listed on 2026-07-22
Job specializations:
-
IT/Tech
IT Support, Systems Administrator, IT Project Manager, HelpDesk/Support
Job Description & How to Apply Below
Synergy ECP, a Service Disabled Veteran-Owned small business, is seeking a skilled Service Desk Manager to oversee 24x7 ticket queues and ensure SLA compliance. The role focuses on prioritizing incidents, assigning resources, and coordinating across teams to deliver timely resolutions.
Candidates must have a TS/SCI clearance and U.S. citizenship, with a Bachelor's degree and hands-on experience supporting customer technology environments. ITSM tool experience (Remedy, Service Now) is preferred.
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