Voice IT Field Support Specialist - Level 1

Responsibilities

• Conduct site surveys; assess and document current site configuration and user requirements.
• Analyze existing requirements and prepare specifications for hardware acquisitions.
• Develop hardware installation schedules.
• Prepare drawings documenting configuration changes at each site.
• Prepare site installation.
• Configure computers, communications devices, and peripheral equipment.
• Train site personnel in proper use of hardware.
• Troubleshoot, repair, and test computer workstations, printers, peripherals, and teleconferencing equipment.
• Install and configure computer workstations, printers, peripherals, and teleconferencing equipment and associated cabling.
• Maintain government and/or vendor-manufactured fiber optic/Ethernet cables & telephone systems.

• Minimum education and experience level:
  High school/GED and zero (0) to two (2) years of experience.
• 8570 Certification. Preferred Security +.
• Will accept an AA or BS in a technical field as a substitute for years of experience.
• Highly skilled in installing, repairing and troubleshooting computer hardware and peripherals.
• Well-versed in installing windows, software, applications, antivirus and patches.
• Demonstrated ability to read and understand technical manuals and schematics.
• Expertise in Microsoft Office Applications (Word, Excel, PowerPoint and Access).
• Able to manage time and priorities effectively.
• Able to work efficiently with minimal supervision.
• Proficient in working with end-users remotely.
• Demonstrated expertise.
• Familiar with Active Directory security and policies.
• Excellent analytical and problem-solving skills.
• Outstanding communication skills to relate with team members and support workers.
• Must be available to work an 8 hour shift between the hours of 6am and 6pm, as determined by management.
• Must be able to lift up to 50 pounds and be able to drive a company vehicle.
• The usual and customary methods of performing the job's functions require the following physical demands: significant lifting, carrying, pushing, and/or pulling; some stooping, kneeling, crouching, and/or crawling; periodic work in tight areas.
• In order to be considered for this position, you must have a valid driver’s license and an acceptable driving record.
• Active TS/SCI security clearance with a current polygraph is required.