Splunk ITSI expert - Poly

This is a full-time on-site role for a Splunk Consultant in Columbia, MD. The Splunk Consultant will be responsible for working with clients to understand their business needs, implementing and configuring Splunk products, developing custom solutions, and providing Splunk expertise and support to clients. In this role, the Splunk Consultant will also collaborate with other teams internally and externally to ensure successful project delivery.

As a Splunk ITSI expert, you will lead the development, planning, and execution of analytical practices across customer environments. Your responsibilities will include operating and maintaining Splunk IT Service Intelligence (ITSI) to provide real‑time monitoring, root cause analysis, and proactive incident response, enhancing the availability and performance of critical enterprise services. You will align customer KPIs with machine learning and AIOps features, and create glass tables, custom visualizations, and deep‑dive analytics that correlate metrics, manage service dependencies, and reduce noise.

• Provide technical leadership for IT management solutions that predict incidents and ensure enterprise service availability
• Operate and maintain Splunk ITSI for real‑time monitoring, KPI alignment, root cause analysis, and proactive incident response
• Develop glass tables, custom visualizations, and deep‑dive analytics to correlate metrics and manage service dependencies
• Implement policies and practices for event/noise reduction using ML and AIOps features
• Partner with stakeholders to define KPIs, SLIs, and SLOs and translate them into actionable dashboards and alerts
• Mentor teams on best practices in observability, data onboarding, and ITSI content packs

• Splunk Core Consultant Certification
• ITSI Accreditation
• Experience in technical consulting, big data analytics, or observability
• Proficiency with Unix and Windows OS, command‑line interfaces, scripting languages, and application development
• Strong understanding of federal cybersecurity policies and industry standards (preferred) to support IT optimization and service performance
• Active Polygraph
• Active Splunk Core Certified Consultant Certification
• Active 8570 IAT Level 2 or 3 Certification

• Short‑term and Long‑term Disability
• Life Insurance
• 401(k) Retirement Plan
• Flexible Time Off

Mission First Cyber (M1 Cyber) is a U.S. Cyber Security Value‑Added Reseller and Professional Services provider that is committed to strengthening the security posture of Government and Commercial organizations. With trust being our top priority, we are dedicated in helping organizations achieve mission success by leveraging our comprehensive set of solutions and services.