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Senior Process Engineer
Job in
Columbia, Howard County, Maryland, 21046, USA
Listed on 2026-07-25
Listing for:
KMM Technologies, Inc.
Full Time
position Listed on 2026-07-25
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
- We are seeking an experienced Process Engineer, Sr. – IT Production Support with 7+ years of experience to support mission-critical production systems within a federal claims processing environment.
- This role is responsible for ensuring stability, performance, and continuous improvement of applications supporting claims vouchering, adjudication, and EDI processing.
- The ideal candidate will combine mainframe expertise, application support, data analysis, and incident management skills to support both legacy and modern platforms while delivering high-quality service to internal teams and external plan vendors.
- Monitor daily production processes across platforms including Mainframe (z/OS), CA7, and Jenkins.
- Monitor applications using tools like Dynatrace and Jenkins for system health and performance
- Ensure successful execution of batch jobs and workflows; respond to alerts and system issues.
- Diagnose, troubleshoot, and resolve job failures (abends), including restarting production and test jobs.
- Provide Tier 1/L1 support for production applications and tenant systems.
- Perform end-to-end incident lifecycle management including triage, analysis, resolution, and closure
- Conduct root cause analysis (RCA) and identify recurring incident patterns
- Document incidents, escalations, and resolutions in tracking tools (e.g., Service Now, SharePoint, Salesforce)
- Collaborate with development, QA, and infrastructure teams for issue resolution
- Analyze and process EDI 837/835 healthcare claims and XML files
- Investigate claim errors (e.g., 999 rejections) and ensure data integrity
- Write and execute complex SQL queries across multi-database (Oracle) environments
- Develop and maintain SOPs, runbooks, and system documentation
- Document monitoring design, workflows, and support processes
- Contribute to continuous improvement initiatives and operational efficiency
- Bachelor’s degree in computer science, IT, or related field (or equivalent experience)
- 5–7+ years of experience in IT production support or operations
- Experience with CA-7 job scheduling and batch processing
- Strong analytical, troubleshooting, and problem‑solving skills
- Proficiency in SQL and Oracle databases
- Experience with incident management processes and tools
- Knowledge of Claims Adjudication processes (Healthcare domain)
- Experience with EDI transaction standards and healthcare claims systems
- Exposure to object-oriented programming languages
- Experience working with Blue Cross Blue Shield (BCBS), Care First IT Systems or similar plans
- Scripting:
Python, Groovy (Jenkins pipelines) - EDI: 837/835 transactions, XML processing
- Tools:
Jenkins, SharePoint, Salesforce or similar ticketing systems
Position Requirements
10+ Years
work experience
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