Desktop Support Technician

Position Overview

We are seeking a Desktop Support Technician to provide both hands-on and remote technical support to end users across the organization. This role will be responsible for troubleshooting hardware, software, operating systems, and network-related issues while supporting endpoint deployment and management initiatives. The ideal candidate will have strong customer service skills, a solid technical foundation, and experience supporting enterprise desktop environments.

Key Responsibilities

• Provide Tier 1 and Tier 2 desktop support for end users through phone, remote, and onsite support channels.
• Troubleshoot and resolve issues related to Windows desktops, laptops, peripherals, and mobile devices.
• Deploy, configure, and maintain desktop and laptop systems using Microsoft Intune and Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Perform device imaging, provisioning, software installations, upgrades, and system migrations.
• Support Active Directory user and group administration, including password resets, account management, and access troubleshooting.
• Troubleshoot Microsoft 365 applications, including Outlook, Teams, One Drive, and other productivity tools.
• Diagnose and resolve network connectivity issues, including VPN, Wi-Fi, and wired network problems.
• Manage and track incidents, service requests, and asset inventory through the organization's ticketing system.
• Escalate complex technical issues to appropriate infrastructure, network, or systems teams.
• Assist with onboarding and offboarding activities, including workstation setup, equipment deployment, and user access provisioning.
• Document troubleshooting steps, resolutions, and technical procedures.

Required Qualifications

• 3+ years of experience providing hands-on and remote desktop support in an enterprise environment.
• Experience deploying, imaging, and troubleshooting endpoint devices using Microsoft Intune and/or Microsoft Endpoint Configuration Manager (MECM/SCCM).
• Previous help desk or desktop support experience supporting users with technical issues related to:
  • Active Directory
  • Microsoft Teams
  • Outlook
  • Microsoft 365 applications
  • Network connectivity
  • End-user software applications
• Strong knowledge of Windows operating systems and desktop hardware.
• Experience troubleshooting printers, peripherals, and mobile devices.
• Familiarity with ticketing systems and IT service management processes.
• Excellent customer service, communication, and problem-solving skills.

Preferred Qualifications

• Experience supporting hybrid or cloud-based Microsoft environments.
• Knowledge of Azure Active Directory / Entra .
• Familiarity with remote support tools and endpoint management solutions.
• Technical certifications such as CompTIA A+, Microsoft Fundamentals, or related certifications are a plus.

Key Attributes

• Strong troubleshooting and analytical mindset.
• Customer-focused approach to technical support.
• Ability to prioritize and manage multiple support requests.
• Effective communication skills with both technical and non-technical users.
• Team-oriented with a willingness to learn and adapt to new technologies.

Job Type & Location
This is a Contract to Hire position based out of Columbia, MD.
Pay and Benefits
The pay range for this position is $25.00 - $30.00/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Columbia,MD.
Final date to receive applications
This position is anticipated to close on Aug 22, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our…