VIDEO Field Support Specialist Jobs

Video Field Support Specialist

Responsibilities include installing, operating, maintaining, repairing, and modifying end user devices such as personal computers, thin-clients, network interface cards, phones, monitors, printers, telephones, printers, pagers, and radios. Performing a variety of maintenance and technical support on devices, integrated systems and subsystems, and install/configure software at customer and/or field locations. Troubleshooting and solving technical issues related to end user equipment hardware and software ensuring customer satisfaction is achieved.

Required skills, experience, and education:
Minimum education and experience level: high school/GED and a minimum of four (4) years of experience. Equivalent education and experience: associate's degree and two (2) years of experience. Highly skilled in installing, repairing, and troubleshooting VTC devices and systems. Demonstrated ability to read and understand technical manuals and schematics. Able to manage time and priorities effectively. Able to work efficiently with minimal supervision.

Proficient in working with end-users remotely. Familiar with Active Directory security and policies. Excellent analytical and problem solving skills. Outstanding communication skills to relate with team members and support workers. Required clearance: candidate must have a TS/SCI polygraph clearance. Must be a US citizen. IAT Level 1 Certification can also apply.

Approximate salary range: $48,000 - $62,700. A variety of factors impact the final salary offered, including, but not limited to, geographic location, contract labor categories and wage rates, relevant work experience, specialized skills and competencies, education, and certifications.

401(k) with 6% company match - vests immediately. At Flash Technology Group, we truly care about our team, offering flexibility for a balanced life, competitive compensation, and a robust benefits package that supports you and your family. We prioritize well-being with premium healthcare, financial and family support, retirement planning, and ongoing learning. We're committed to your growth and happiness! Flash Technology Group is an Equal Opportunity/Affirmative Action Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, age, national origin, disability, protected veteran status, or any other protected characteristic.