Technical Project Manager

Position Title: Technical Project Manager

Reports Directly To: Technical Lead – Integration Engineer

Location: Hybrid / Remote

Hours Per Week: Full Time

Risk Designation: High

CRISP Shared Services (CSS) serves as the technology partner for health information exchange (HIE) affiliates in Maryland, DC, West Virginia, Connecticut, Alaska, Virginia and other jurisdictions. CSS facilitates the electronic transfer of clinical information between disparate information systems in order to positively impact the healthcare system through improved patient care and outcomes, reduced costs, and data-driven understanding of regional public health concerns

• Project Leadership & Coordination:
  • Lead and coordinate technical work within the cross-functional pod, ensuring alignment with project goals and customer needs.
  • Conduct post-project evaluations to identify successful elements and areas for improvement.
• Release Management & Post-Release Monitoring:
  • Oversee the release management process, including planning, execution, and post release monitoring to ensure smooth deployments and minimal disruption.
• Blocker Resolution & Issue Tracking:
  • Proactively identify and track project blockers, working collaboratively with team members to resolve issues and mitigate risks.
• Jira Management:
  • Create, manage, and maintain Jira tickets, ensuring accurate documentation and efficient workflow management.
  • Own and provide updates to project details and status updates in Jira.
• Stakeholder Communication:
  • Build and maintain strong relationships with multiple stakeholders, balancing their needs and expectations.
  • Serve as a trusted advisor to key contacts, regularly soliciting feedback to set and manage expectations.
• Meeting Facilitation:
  • Own and facilitate regular meetings, including sprint planning, stand-ups, retrospectives. Attend HIE Partner meetings (along with Implementations) to provide updates related to onboarding and/or interfaces. And stakeholder updates.
• Change Management (RRB & CCB):
  • Prepare and present project items for review and approval by the Requirements Review Board (RRB) and Change Control Board (CCB).
• Throughput Management:
  • Monitor and manage the throughput of work, ensuring efficient resource allocation and timely delivery.
• Engineering and Data Integration:
  • Develop and maintain integration solutions, ensuring data accuracy and consistency across systems.
  • Lead initiatives for data integration using healthcare industry interoperability standards.
• Continuous Improvement:
  • Identify and drive process improvement initiatives, aligning them with organizational goals and strategies.
  • Guide teams through improvements in standards, processes, and technology.

Required Behavioral

Skills:

• Leadership:
  Ability to lead and motivate cross-functional teams.
• Effective Communication:
  Ability to express ideas clearly using both technical and business language, adaptable to various audiences.
• Creative Problem Solving:
  Analyze and resolve complex problems, bringing innovative solutions to high-impact issues.
• Adaptability:
  Ability to adapt to changing priorities and work in a fast-paced environment.
• Proactive:
  Ability to anticipate problems and take initiative to address them.

Required Technical

Skills:

• Software Development Lifecycle (SDLC):
  Strong understanding of SDLC methodologies (Agile, Scrum, Kanban).
• Jira & Confluence:
  Proficiency in using Jira for issue tracking, project management, and reporting, and Confluence for documentation and collaboration.
• Release Management:
  Experience in managing software releases, including planning, execution, and post-release monitoring.
• Healthcare Technology:
  Familiarity with healthcare data standards (HL7, HL7v2, HL7v3, flat files, FHIR)…