IT Support Specialist

Job Introduction

Frequentis USA Inc. is dedicated to creating a safer world. With over 75 years of experience, Frequentis understands controllers in safety critical situations encounter new challenges daily. Our mission is to develop and market highly reliable, optimized, custom-tailored, and user centric communication and information systems for mission critical solutions. As an industry leader in voice communication data information systems, we create a safer world through integration, digitalization, and automation while maintaining world class safety standards.

We proudly serve many U.S. government agencies including the FAA, DoD, and NASA. Safety as our number one priority pushes us to constantly learn about the ever-changing needs in safety critical environments to deliver innovative solutions.

• Image and set up laptops for new hires
• Check printers, replace toner, and help troubleshoot basic issues
• Help with meeting room setup and fix common A/V or connectivity problems
• Provide basic IT support to employees (hardware, software, and general troubleshooting)
• Set up desks, including unboxing and connecting monitors, docks, and peripherals
• Keep track of IT equipment and supplies (inventory system ITSM)
• Assist with on-premises physical security system
• Help with any general IT tasks as they come up

• Bachelor’s Degree in an applicable discipline or equivalent experience with 3 years direct related experience.
• Very good knowledge of Microsoft products (WIN7, XP, Windows Sever 2003, MS Office), PC hardware and other electronic equipment (printer, scanner, network)
• Knowledge and experience of customer service practices
• Good oral and written communication skills
• Ability to learn new skills quickly Problem analysis and problem solving
• Adaptability
• Planning & organizing
• Attention to detail
• Stress tolerance
• Social skills (dealing with internal/external customers)

Frequentis USA is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Around 2,100 employees are committed to creating a safer world with their innovative strength and technology orientation. Our culture is based on a working environment characterized by fairness and trust, mutual respect and appreciation. As an international company, we value this diversity and recruit regardless of age, gender, origin, ethnicity, sexual orientation or religion. We value fair and good working conditions, an optimum work-life-balance and offer all our employees equal development opportunities.

In doing so, we focus on long-term working relationships in order to keep the valuable know-how of our employees stable.

Benefits:
We are committed to supporting our mission through the following employee benefits:

• Medical, Dental, and Vision Insurance
• Health Savings Accounts
• Competitive 401(k) Plan with company match and immediate vesting
• Employee Life Insurance & AD&DD
• Company-paid Short-Term and Long-Term Disability Insurance
• Employee Assistance Program
• Generous holidays, including a full week off from December 25 to January 1
• PTO that scales with tenure and sick leave
• Company-sponsored team-building activities to boost morale and productivity.